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my heliohost VPS ip is 216.218.216.167 i experience connectivity issues such that it's very difficult to work on the code, or update existing sites etc. I recently donated as part of request to upgrade RAM, and everything was super sweet after. i'm constantly trying to tweak it to run better, and removing unnecessary stuf etc. But today, i haven't been able to do anything, and even the sites aren't showing. i put them in Devt mode on CloudFlare, so it's not their cachine AFAIK. see attached. i see that page more often that i want to. please advise. best regards,

Hello HelioNet team. my account for nobi-finance.helioho.st was suspended, and I would like for my account to be unsuspended please. This is a platform mockup for our Company, Nobi Finance, and is not breaking any rules as it is not for commercial use as it is a demo. Thank you, Brandon. Chief Executive Officer at Nobi Financial. https://nobi-mobile.com/Brandon

I don't know what happened, last time i've checked the load, storage, everything was under control. I really don't know what happened. If I only could check the logs to see whats going on I'll fix it right on time. Also, I will stop all current apps and make them not running, to prevent the problem until I fix it.

You're suspended for excessive load caused by overuse/misuse of cronjobs (scheduled tasks). Can you explain why this might be and how you plan to fix it?

Dear HelioHost Support Team, I am writing to kindly request the reactivation of my hosting account, which has been suspended. I did not receive any prior notification or email explaining the reason for the suspension. My account details are as follows: Username: santaninha Domain: https://santaninha.helioho.st/ Email associated with the account: joelrccosta@gmail.com Server: Johnny I was not aware of any violation of HelioHost's Terms of Service. My account hosts a personal project for learning and development purposes, and I have always intended to comply with all platform guidelines. If the suspension was caused by any policy issue, I am willing to review and adjust my setup to ensure full compliance going forward. I kindly ask that you review my case and, if possible, reactivate my account. I am available to provide any additional information needed. Thank you very much for your time and support. Sincerely, Joel Rocha

Subdomain added. I also went ahead and changed the main domain for you. Both can take up to 2 hours to start working. You can also download a backup before the change at https://heliohost.org/backup

Hello, this is a request for a new subdomain addition to my account main domain amaljunior002.helioho.st new subdomain api.moshsoftwares.helioho.st Lastly i would also like to enquire if my main domain name could be changed from amaljunior002.helioho.st to to something more generic (moshsoftwares.helioho.st) Thank you

Looks good. I canceled your broken subscription, and linked the new subscription to your VPS. You should have received an invoice for the payment, and your expiration date is now 2026-09-18. Stripe should try to automatically bill for another $41.85 on that date. If it fails for some reason we'll email you. Thanks!

Alright, I just paid.

Subdomain added. It can take up to 2 hours to start working.

Hello, I need a new subdomain for my current main domain medicine.helioho.st Is it possible to add this new one: api.medicine.helioho.st Thank you very much

Here you go https://buy.stripe.com/14A14p4ZE5cjb3zdcVco00h

This support request is being escalated to our VPS admins.

Users cannot yet add domains on their own, but staff can add domains for you. Please let us know the full domain name you want added, including the top-level domain (TLD). If you're using HelioHost's domains, let us know if you want the helioho.st or heliohost.us ending. If you've purchased a custom domain, make sure you let us know the domain including if it's a .com, .net, etc. You can read more about addon domains here: https://wiki.helionet.org/Addon_Domains

See https://helionet.org/index/topic/67256-account-unsuspension/?do=getNewComment

Hi! Sorry for being 5 days late, but I would like to renew VPS66 for 6 months. I can’t use PayPal so is there another way I can pay?

Account rushi1819 has been unsuspended. It may take a few minutes before you can login again, the domains can take up to two hours to start working.

Hello, I need to create a domain.

I accidentally created two accounts. I didn’t know the rule. I will only use one account. Please unsuspend my account.

I accidentally created two accounts. I didn’t know the rule. I will only use one account. Please unsuspend my account.

Yeah I can login now, thanks for your help!

What is the reason you can't use psycopg2 version 2.9.9, which is already installed?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This is c2s I'd like my server reset please. Thank you for your help.

This request was initially posted in: Home > HelioNet > Contact HelioNet however this is not the correct area for Support requests as it is not actively monitored by staff. I've now moved it to the right place for support: Home > HelioHost > Customer Service Python is enabled by default inside Plesk. You can read more about using Python at HelioHost on our Wiki at: https://wiki.helionet.org/Python_Tutorial Flask is available on the Johnny server for Python 3.12. We offer guidance on using Flask in our Wiki at: https://wiki.helionet.org/Flask#Johnny_server Please note that WSGI uses caching, which means that during the first 2 hours after a site change, you may intermittently see old or new content, depending on which process you get assigned to, until Apache is restarted on the server, which happens every 2 hours or so. For Flask development on the Johnny server, we'd recommend that you develop your Flask app on your home computer and then host the production copy on the server. You can read more about caching here: https://wiki.helionet.org/Flask#WSGI_Uses_Caching If you need to have changes reflected immediately on your deployed website, you could move your account to the Morty server, or purchase a VPS, where you can get WSGI control access set up. You can read more about that here: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access The requests and flask-cors modules are already installed on Python 3.12 on the Johnny sever. Because all staff are unpaid volunteers, we ask that you check what modules are already installed first, to prevent asking for ones already available for use. You can see which modules are already installed for Python 3.12 on Johnny here: https://krydos2.heliohost.org/pyinfo/info3.12.py You can read more about the details required when creating a request for additonal modules here: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules I'm escalating this thread to our root admins to consider adding the psycopg2-binary module for you for Python 3.12 on Johnny, since you'll be using Flask.