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Hello, this is a request for a new subdomain addition to my account main domain amaljunior002.helioho.st new subdomain api.moshsoftwares.helioho.st Lastly i would also like to enquire if my main domain name could be changed from amaljunior002.helioho.st to to something more generic (moshsoftwares.helioho.st) Thank you

Looks good. I canceled your broken subscription, and linked the new subscription to your VPS. You should have received an invoice for the payment, and your expiration date is now 2026-09-18. Stripe should try to automatically bill for another $41.85 on that date. If it fails for some reason we'll email you. Thanks!

Alright, I just paid.

Subdomain added. It can take up to 2 hours to start working.

Hello, I need a new subdomain for my current main domain medicine.helioho.st Is it possible to add this new one: api.medicine.helioho.st Thank you very much

Here you go https://buy.stripe.com/14A14p4ZE5cjb3zdcVco00h

This support request is being escalated to our VPS admins.

Users cannot yet add domains on their own, but staff can add domains for you. Please let us know the full domain name you want added, including the top-level domain (TLD). If you're using HelioHost's domains, let us know if you want the helioho.st or heliohost.us ending. If you've purchased a custom domain, make sure you let us know the domain including if it's a .com, .net, etc. You can read more about addon domains here: https://wiki.helionet.org/Addon_Domains

See https://helionet.org/index/topic/67256-account-unsuspension/?do=getNewComment

Hi! Sorry for being 5 days late, but I would like to renew VPS66 for 6 months. I can’t use PayPal so is there another way I can pay?

Account rushi1819 has been unsuspended. It may take a few minutes before you can login again, the domains can take up to two hours to start working.

Hello, I need to create a domain.

I accidentally created two accounts. I didn’t know the rule. I will only use one account. Please unsuspend my account.

I accidentally created two accounts. I didn’t know the rule. I will only use one account. Please unsuspend my account.

Yeah I can login now, thanks for your help!

What is the reason you can't use psycopg2 version 2.9.9, which is already installed?

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This is c2s I'd like my server reset please. Thank you for your help.

This request was initially posted in: Home > HelioNet > Contact HelioNet however this is not the correct area for Support requests as it is not actively monitored by staff. I've now moved it to the right place for support: Home > HelioHost > Customer Service Python is enabled by default inside Plesk. You can read more about using Python at HelioHost on our Wiki at: https://wiki.helionet.org/Python_Tutorial Flask is available on the Johnny server for Python 3.12. We offer guidance on using Flask in our Wiki at: https://wiki.helionet.org/Flask#Johnny_server Please note that WSGI uses caching, which means that during the first 2 hours after a site change, you may intermittently see old or new content, depending on which process you get assigned to, until Apache is restarted on the server, which happens every 2 hours or so. For Flask development on the Johnny server, we'd recommend that you develop your Flask app on your home computer and then host the production copy on the server. You can read more about caching here: https://wiki.helionet.org/Flask#WSGI_Uses_Caching If you need to have changes reflected immediately on your deployed website, you could move your account to the Morty server, or purchase a VPS, where you can get WSGI control access set up. You can read more about that here: https://wiki.helionet.org/Flask#Request_WSGI_Control_Access The requests and flask-cors modules are already installed on Python 3.12 on the Johnny sever. Because all staff are unpaid volunteers, we ask that you check what modules are already installed first, to prevent asking for ones already available for use. You can see which modules are already installed for Python 3.12 on Johnny here: https://krydos2.heliohost.org/pyinfo/info3.12.py You can read more about the details required when creating a request for additonal modules here: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules I'm escalating this thread to our root admins to consider adding the psycopg2-binary module for you for Python 3.12 on Johnny, since you'll be using Flask.

That domain is your main domain. What domain would you like to have as your new main domain? Please note, if you intend to make one of your existing addon domains your new main domain, an account reset will be required. This is because, in every case when users have switched their main domain with an addon domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. You can read more about that in the Wiki here: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Please let us know how you want to proceed.

Please remove this domain. pm.futuredynesystems.com

The 941 MB backup has been deleted, and your storage usage is now 959 MB which is barely under the 1000 MB limit. Are you able to login now? Since you're so close to the limit I would still suggest upgrading your storage at https://heliohost.org/dashboard/storage/ or delete some unneeded files.

Domain added. It can take up to 2 hours to start working.

Requesting to add following new domain under my account panchkosha.coreconnectyoga.com

Hello HelioHost Team, My username is diegoanc280 and I am on the Johnny server. I recently inquired about SSH access to manage my Python backend, but since it is disabled for security reasons, I would like to request the following to properly set up my development environment in Plesk: Python Selector/Icon: Could you please enable the Python tool in my Plesk control panel? I need it to manage my application root, versions (preferably 3.12), and the WSGI entry point. Package Installation: Since I cannot use pip via terminal, could you please install the following libraries for my account: Flask requests psycopg2-binary (for PostgreSQL database connectivity) flask-cors (for API cross-origin requests) I am a Systems Engineering student working on a backend API for a data project, and having these tools enabled in Plesk would allow me to work efficiently without needing full SSH access. Thank you for your support and for providing this service to the community.