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Escalating this post so the transaction id can be verified by a root admin.

Hi @wolstech, sorry for the delay I’m sending you the transaction details could you credit it to my account? Thank you!!!

Added.

Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_app dbname=victord1_eventdly password=<set in Plesk>

This support request is being escalated to our root admins.

Hello guys! Hope you're good! I would like to enable access to my Postgress database. Here's some information you may need: DB name: victord1_eventdly User: victord1_eventdly_app Thanks in advance for your help.

We've never heard of either of those services, which probably speaks to how widely used they are...

Unsuspended. It may take a few minutes to work again.

I have received two suggestions for SMTP servers - SMTPmart and Brevo. I’m a bit confused about which one is better for sending marketing emails and bulk emails. Can anyone please guide me on which SMTP server is more reliable and easier to use? Your suggestions will really help.

as my concern, i only have 1 account on this service. i dont know about any other account. if the system detect that i have more than 1 account, feel free remove another account.

The Internal Server Error on the test.py was incorrect permissions. They need to be set to 755, you had them set to 774. I fixed them for you and the script works now. https://techsite.helioho.st/cgi-bin/test.py The 502 errors are normal on Johnny and Tommy plans. See https://wiki.helionet.org/502_Bad_Gateway Poor performance is also unfortunately normal on Johnny and is due to overcrowding. The only fix for that is to use extremely lightweight code or static HTML, or move to a different server.

You were suspended for one of your wordpress installations being hacked. you will need to reset your account to continue using it.

Your account is suspended because we need more information regarding the content hosted on the account. We detected a possible fake university login screen hosted on your account. HelioHost does not allow phishing or illegal activity. Can you explain what it is for?

Hello, my account has been suspended due to some issue, so I would like to request that it be unsuspended.

HI, i want to know why my account is suspended.

Hi team, I am getting below error every while accessing website. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. 502 Bad Gateway nginx and Website loading time is very poor.

Please reset my account, make initial state and add new domain name celestat.site

Domain added. it can take up to 2 hours to start working.

Please could you add a new domain name (reporters.helioho.st) to my account 🙏. emmanuelfosso206

You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?

Hi Admin! Could you please help us out by unsuspending my account? We need it for our big project, and your support would mean a lot to us. Thank you!

Resolved in Discord:

The 502 is normal and occurs every two hours during Apache restarts. 403 errors are normal if directory listings are disabled on a folder and there’s no index file present. SMTP host name is johnny.heliohost.org, with the full email address and password you create in Plesk as the credentials. There is a sending limit of 50 emails per day. Exceeding this limit will result in the loss of email services.

Duplicate request.

Which suffix do you want? We offer heliohost.us and helioho.st for free domains. We do not offer user domains ending in heliohost.org.