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Several of these domains such as api.helioho.st and dev.helioho.st already belong to other users. The helioho.st domain is shared by thousands of users, so common names like this aren't going to be available on it. Is it OK if we put these domains underneath the texu one instead (e.g. api.texu.helioho.st, files.texu.helioho.st, etc.)? And no, since you'll be at 10 once these are added, you won't have any slots left to add subdomains under them.

1. mods.helioho.st 2. api.helioho.st 3. files.helioho.st 4. tools.helioho.st 5. store.helioho.st 6. portal.helioho.st 7. project.helioho.st 8. cloud.helioho.st 9. dev.helioho.st I have given you nine domains, you can add them, skip those which are already exited and can I also create a sub domain within these domain.

Adding the 10 subdomains you listed, plus your main domain, makes 11 total domains. The limit on the Johnny and Tommy servers is 10, so we can't add all of them. Plus, some of the terms may already be taken or reserved but what we can do is make them subdomains of your account, for example api.texu.helioho.st and the rest in that pattern, too. Morty accounts are also limited to 10 domains per account, but you can have multiple Morty accounts. For example, you could put 6 domains on one Morty account and 5 on another to cover your 11 domains. You would still have room for 9 more, since 2 Morty accounts allow up to 20 domains max, 3 Morty accounts allow 30 domains max, and so on. Please let us know if you'd like to remove 1 domain from your request and that we can add them in the format 'api.texu.helioho.st'. Or if you prefer to switch to Morty, you can move your existing Johnny account over using the Dashboard page for account moves and then sign up for a 2nd Morty account (please note your 2nd Morty account must have a different email address than the 1st account).

Hello, I've tried to install Moodle 5.0 using Softaculous, and the required MariaDB version is 10.11.0. You can see in the attached file. Can you upgrade MARIADB? Thanks, Margarida

Hello HelioHost Team, I hope you are doing well. I am requesting the addition of multiple subdomains to my HelioHost account. My account username is: texu My main domain is: texu.helioho.st Please add the following subdomains to my account: 1. mods.helioho.st 2. api.helioho.st 3. files.helioho.st 4. tools.helioho.st 5. store.helioho.st 6. portal.helioho.st 7. project.helioho.st 8. cloud.helioho.st 9. dev.helioho.st 10. apk.helioho.st These subdomains are required for my project structure. Kindly add them to my account whenever possible. Thank you for your support! Best regards, texu

Your Lily account has been cancelled. You can cancel Morty here: https://heliohost.org/dashboard/delete/

both

It looks like you have 2 accounts. one on Lily and the other on Morty, which one of these are you wishing to cancel?

Can someone help me cancel my plan

Yes we allow hosting a telegram bot. in fact we already have a few users using our service for hosting a telegram bot. You can read this guide for more information: https://wiki.helionet.org/Telegram_Bot

No problem. Let us know if you need help with anything else.

As above, what domain would you like to add?

Hello, I wanted to ask if your free hosting plan allows me to host a Telegram bot? The bot hosts other Python files.

Dear Admin, Please I need your kind assistance to add a new domain. How do I begin? Thanks in anticipation

Sure, what domain would you like added?

Dear Admin, I like to create and add a new domain. Need your kind assistance to support my request. Thanks

Hello all! Thanks so much, I am glad you deleted the backups as I was suspecting those of being the culprits. I will try and optimise the backups and will also consider buying more space close into the future. Thanks!

Thank you, Mister.

Your account has been unsuspended.

I received a Heliohost's email complaining about Possible ToS violation detected. I think this alert triggered when I was talking with a friend of mine about things we were testing on Heliohost servers. Sorry for inconveniences.

Hi everyone @ Heliohost.org 👋. Please unsuspend my account in Johnny server 🙏. I couldn't log on it for approx 2 months because I was sick 🤕. Now, I want to build some things on my account using Python and some libraries 😎. Many thanx in advance.

You had several backups taking up a total of about 741 MB of space. I deleted those for you. If you have some scheduled backups you may want to disable those, or script them so they send the backup somewhere external because any undeleted backups count towards your 1000 MB limit. If 1000 MB isn't enough you can increase the storage space yourself with the link MoneyBroz posted. Are you able to login now?

Glad it's working for you. Let us know if you need help with anything else.

Hello, Everything is working now — thank you! Opening the port solved the issue. I really appreciate your help.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.