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I was trying to read the guide you just provided but I encountered this problem: Unfortunately we've had to block the subnet range that your IP address belongs to due to excessive malicious traffic. Please open a support ticket on our forums, email us at support@heliohost.org, or chat with us using the widget in the bottom right corner to let us know that the IP address 95.234.109.247 would like to be unblocked.

Hello, my username is terezajanska and I've just registered hosting on Tommy server. I would like to add my custom domain dominiumkrve.eu. I don't want to transfer it here by nameserver, only direct it to my website on your hosting by A and AAA record. Would it be possible to create it and gave me the details to set up my domain? Thank you! Tereza

Hi Team, Can you please enable custom services python, djano, flask for all domains also please unblock my ip address.

Hello! To add funds to your Morty account, please follow the steps on our Wiki guidance page here: https://wiki.helionet.org/Morty#Adding_Funds_to_Morty_Account

Hi, I'm almost out of credit on my HelioHost account. How can I top it up?

Your VPS is rebuilding and you'll get an email when it finishes, your next free rebuild will be on 2026-07-22

The IP you listed doesn't appear in the firewall listing on my side. Escalating to have this looked at.

This support request is being escalated to our VPS admins.

Escalating to have this rebuilt.

Hello, Can you rebuild my server and include Hestia Control Panel at the same time please. Regards Douglas

I tried to create a free account but it wasn't working, and when I clicked the link on the page, there was a message saying my IP address (177.105.82.141) had been blocked, but I don't know why! I want to create an account to host my website and test it during its development, so please help me!

Looks like your friend was able to Archive their account on 2026-06-16 18:33:35 so I'll mark this as [Solved]. If you need assistance with anything else, please create a new post and we'll be happy to help. 🙂

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I want to add some domain for my tiny static experimental websites. 1. My username: alperugurcan 2. Want to add: alperugurcan2.helioho.st alperugurcan3.helioho.st alperugurcan4.helioho.st alperugurcan5.helioho.st Thanks.

That's crystal clear, I got it too. The real problem is where do I have to configure Python 3.14 so that it writes correctly in my logs? Translated with https://laratranslate.com

It's trying to open or write to /var/log/httpd/suexec_log which your account doesn't have access to that folder. You're only allowed to access files in your own home directory.

running a really simple program (I'm sure it's correct and I set the permissions to 755) I got a 500 error with these logs: [Sun Jun 21 05:12:37.640994 2026] [cgid:error] [pid 3670148:tid 3673409] [client 78.208.229.145:0] AH01215: stderr from /home/pavlik.helioho.st/httpdocs/cgi-bin/zero_3.14.py: failed to open log file /var/log/httpd/suexec_log, referer: https://pavlik.helioho.st/cgi-bin/ [Sun Jun 21 05:12:37.643945 2026] [cgid:error] [pid 3670148:tid 3673409] [client 78.208.229.145:0] AH01215: stderr from /home/pavlik.helioho.st/httpdocs/cgi-bin/zero_3.14.py: fopen: Permission denied, referer: https://pavlik.helioho.st/cgi-bin/ [Sun Jun 21 05:12:37.643984 2026] [cgid:error] [pid 3670148:tid 3673409] [client 78.208.229.145:0] End of script output before headers: zero_3.14.py, referer: https://pavlik.helioho.st/cgi-bin/

Yes, thank you! On Sun, Jun 21, 2026 at 1:35?AM HelioHost Support wrote: > Unblocked. Can you access the wiki now? https://wiki.helionet.org/ > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68383 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >

Try sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

We recommend using tommy.heliohost.org as both the incoming and outgoing server settings instead of your own domain.

Here are mail settings for Windows Mail

lmao

Unblocked. Can you access the wiki now? https://wiki.helionet.org/

I've read stories about users who actually do a bit of research themselves first, but to encounter one in the wild like this... Oh my goodness! 😄

I've unblocked a random IP address. Maybe it was yours? If you're still blocked, it may be faster to provide the IP address that was displayed in the error message to ask for it to be unblocked.