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I'd like to request an account reset, my username is fabrizziofabiano

No it was definitely your second. Here's the logs for your account (redacted section is email and IP). Times are in UTC.

no , since my first suspension i never logged into my account i was not able to login system says account suspended ! i was just able to login half an hour before and i immediately removed all files,however now i'm facing 503 error on my new files , kindly advice!

Your first suspension was at 2025-12-20 13:17:12 for exceeding the 200 GB per day memory limit. You asked for an unsuspension, and were told to fix the issue immediately. Your first suspension ended at 2025-12-20 21:01:11 and then about 3 hours later you had not fixed the issue, or had made the issue worse somehow, and your second suspension started at 2025-12-20 23:59:48 because 76 simultaneous copies of your Telegram bot were running.

Installed. You can see the current list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

noted and Thanks for your support i have deleted these files , by the way this is my only first suspension i have not been suspended before

The cron job for every minute has been deleted, the file Voldox_bot.py has been renamed to Voldox_bot.disable so it cannot execute, and you've been unsuspended. Please delete all related files and do not run that bot here again. It is WAY too heavy (and apparently does not exit properly). Also, I would suggest not running scheduled tasks more often than every ~30 minutes. This is your second suspension for this. A third suspension for excessive load may be permanent. Unsuspended. The account may take a little while to start working.

Thanks and appreciate your efforts , i will immediately delete these files once i login , but still not I'm to login, I'm still suspended, kindly double check and let me know so i can log in

This support request is being escalated to our root admins who can set this up for you.

I've noticed that fastapi is installed in johnny, tommy, but not morty. Is it possible to install it there too. Thanks. username: bestpricefinder server Morty py version: 3.12 modules requested: fastapi and update of curl_cffi (its the kind of library that is less worth it when not updated)

thanks

Subdomain added, it'll take effect in just under an hour.

hello, i want to add a new subdomain dental-schedule thanks!

Whatever you were running was a bit too heavy. Please reduce the usage. You can run cron as often as you need, but keep in mind that cron tasks cause load like everything else. Run them too frequently and you'll just end up suspended again. 10-15 minutes might be fine provided the script you're running isn't too heavy, but if it uses a lot of memory it could be too often. Really depends on the script. Unsuspended. The account can take a few minutes to work again.

Dear Support Team I apologize for the recent suspension of my account. While testing a script, I mistakenly made too many API requests, causing high load on the server. I promise to follow your usage policies moving forward and would greatly appreciate it if you could unsuspend my account. I am planning to upgrade to a paid plan soon to support your nonprofit organization. Also, I’d like to confirm if running cron tasks every 10-15 minutes for a Telegram app is acceptable. What is the minimum allowed frequency for cron tasks? Thank you for your understanding and support. Best regards, Account Email: m.immobile146@passinbox.com

High server load most likely. If the server is too busy, Passenger tries to start your app but the server can't finish in time, so it times out and that error appears.

Dear Root Admin, Thank you for efforts, and dedication to respond the technical situations. I have shared the screenshot of the issue, right now i can see its working but before it was showing "we're sorry, but something went wrong". Can you tell me what that was?

Many thanks! Will do, I ll ask him to change to his @ac.uk account Thanks

Let us know if you find a vulnerability for a particular kernel, and we can update the server. Generally we keep the server fairly up to date anyways so it's unlikely that anything like that will be an issue. It seems like you must be new to Linux because it's literally always been this way. We used cPanel from 2005 until 2021 and it was the same way too, and now Plesk is the same from 2021 to 2025. If it was a security issue I think cPanel or Plesk or CentOS or Alma Linux would have fixed it in the last 20 years.

Indeed, after a little wait, everything is now in order. Thank you!

What is your account's username?

your account suspend

I see a working website "TanzilSkills - Professional Learning Platform" when I visit your domain. Is there a specific place you're seeing this?

Subdomain added. The domain can take up to 2 hours to function.

Hello, I'd like to request adding a subdomain to my hosting account (cendarehor). At the moment, there is a single domain "spojenka.cz". I would like to be able to use the subdomain "karticky.spojenka.cz" as well. Both the domains are proxied through Cloudflare, DNS records are already set up. Thank you.