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My account shows that it has been suspended. I don't know why. I mainly use it to support my email address and create a static Live2D display webpage. Maybe there is some code that violates the rules in the GitHub project I used? If so, I can redeploy one. Please help me lift the suspension. Thank you!

Domain removed. Since removing a domain sometimes removes all files for that domain, i have created a backup of your account before the removal which you can download at https://heliohost.org/backup/

VTS is looking to remove domain freightnetworkplus.online

Remote access enabled. host=65.19.154.90 port=5432 user=fudobi_admin_weimburg dbname=fudobi_weimburg password=<set in Plesk>

Krydos indeed has to do this.

Your suspension has nothing to do with inactivity. It's because you used a disposable email address, which violates our terms of service. Please provide a real email address (PM me if you wish to keep it private, or post it and we can edit it out afterwards) and we can update your account and unsuspend you

WSGI control access has been enabled on the domain grafolana.helioho.st. To restart your Flask app and load new code changes in simply edit /home/grafolana.helioho.st/httpdocs/GrafolanaBack/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Most of those were already installed, but a few were missing. In order to save the staff time in the future if you need to request more modules, please go to https://krydos1.heliohost.org/pyinfo/info3.12.py first and use ctrl-f to search for modules before requesting them. This way it won't waste our time going through a long list of modules to figure out which ones are already installed and which ones actually need to be installed. Thanks.

I have a django api running on heliohost on the domain anasbashir.helioho.st. And I got wsgi access also got postgres enabled. But how can I access the postgres. I want to be able to migrate the django models into database, for that either I need remote access to the postgres or terminal access to the server. The manage.py file is located in /httpdocs/manage.py And the command to migrate is python manage.py migrate. Secondly, where do I access the traceback log if any error occurs, I couldn’t find it. Additionally, if I wanted to log something using python’s logging module, where can I log to, and how can I access it. Edit: I wanted to mention that I did find the logs. Just that I couldn’t find any traceback in it.

Hey guys, would very much appreciate if I could get remote access for a postgres DB. DATABASE: database: fudobi_weimburg user: fudobi_admin_weimburg host: fudobi.helioho.st I believe that @Krydos has to do this. Thanks a lot! You guys Rock! Francisco

Domain jmreece.com has been removed and kiphysicaltherapy.com has been added to your account. it can take up to 2 hours for the new domain to start working. Since removing a domain sometimes removes all files for that domain, i have created a backup of your account before the removal which you can download at https://heliohost.org/backup/ Let us know if you need anything else.

Dear Support, Please can you unsuspend my account. Account user name: degoo Originally the account was closed in error. I logged into the account (Plesk Control panel) a few days before the 30-day reminder. For some reason, my visit wasn't logged and the account was suspended. I asked for an unsuspension immediately, and got no response. I am receiving daily LetsEncrypt reminder emails for the account and I am unable to process them, because I am locked out. So could you please do one of the following: 1) Restore my access to the account. or 2) Delete the account. Thanks for your help, Jordan.

Hello, I dont know if this should wait until after my account is moved to Morty (just signed up today), but i would like to remove the disabled jmreece.com from my account, and add kiphysicaltherapy.com to my account please account name cesvillalta Thank you very much!

It's kind of funny that they posted from a US IP address saying they can't use a US hosting company because it isn't available in the US. Must be a VPN.

This support request is being escalated to our root admins who can set that up for you.

You can, but you have to watch your load to make sure it isn't too heavy, otherwise you'll end up suspended for excessive resource usage. Here is a tutorial on how to build a Discord bot that runs here. The methods used to start and stop the bot can be adapted for most other bots as well: https://wiki.helionet.org/Discord_Bot

Hi support team ! I'd like to get WSGI Control Access to my Flask app. Username : paic Domain: grafolana.helioho.st Thanks !

Can i run script bot python run 24 hours? How to setup, can you teach me or some tutorial? Im newbie in configuration server . Dan python bot Thank

Marking solved since you no longer need a refund. Please let us know if you need anything else.

Hey ! I'm running Python 3.13.1 locally. But I guess 3.12 would do.. 😕

An administrator will need to install those for you. Which version of Python are you using, 3.12 or 3.9?

Hello dear support !, I would like to have the following list of module installed for my python backend project. This is a project for a dev contest: building a forensic analyis tools for the solana blockchain: https://earn.superteam.fun/listing/solana-forensic-analysis-tool/ Here is the content of my current requirements.txt minus the modules that you already have installed: base58==2.1.1 flask_Cors==5.0.0 Requests==2.32.3 solana==0.36.6 solders==0.26.0 diskcache==5.6.3 networkx==3.4.2 alembic==1.13.1 psycopg2-binary==2.9.10 python-dotenv==1.1.0 APScheduler==3.11.0 Flask-Compress==1.17 Thanks you in advance ! Julien

Okay, no problem. If you need help with anything, we're always happy to be of service.

Oh OK, I understand. Please help me suspend the refund. I'm sorry that I didn't read the policy clearly. I need to keep it. I can use the remote database function. I believe he can still use it again.

哦好的，我知道了，那请帮我暂停退款。很抱歉我没有看清楚政策，我需要继续保留。 Translation: Oh OK, I see, please help me to suspend the refund. I'm sorry I didn't read the policy clearly, I need to keep it.