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Domain added, it'll take effect in about an hour and a half. If you haven't switched to HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP address for the domain to work.

Ok, I'm not sure why your Wordpress install disappeared then. I assumed you installed it after the move started.

Indeed I did not touch anything once it started. I was mid way though trying to cleanup the file structure when you suggested moving due to the lack of Softaculous on Tommy OG. I was not aware of the directory structure built to support the Softaculous software. Nope it was well explained, thank you. The main thing is that I'm still familiarizing myself with everything available on the host, and I'm at the bottom end of the learning curve as I've been playing around for almost a week now. But I'm catching up fast, at least I'd like to think Will keep that in mind, appreciate your assistance working through my mess

The email you received when the move began explained If you can suggest a clearer way to explain that would have helped you and others to understand the issue, we would appreciate the feedback. It appears as if you've been deleting the Softaculous installed files via File Manager. This messes up Softaculous because the files it expects to be there are suddenly missing. If you wish to remove an installation that was installed via Softaculous we strong recommend using the delete button inside Softaculous so that the state of the files and installs remains in sync. Softaculous thought there was a Wordpress install in httpdocs/wp, a Concrete install in httpdocs/conc and another Wordpress install located in httpdocs/main but all of these files were deleted without using Softaculous delete button. I was getting the same error as you even after cleaning up the mess. This is why we invite beta testers to test out the new server before we start bulk moving all of the accounts to the upgraded server. There was an issue with Softaculous connecting to MariaDB. It seems to be fixed now, and I was able to install Wordpress successfully on your account which can be seen at https://phoule.helioho.st/wp/ If you want to delete it please remember to use the delete button inside Softaculous, not just deleting the files through File Manager. Thanks for helping to test the new Tommy2 server, and finding an issue that needed to be fixed.

Username: pnppl Domain: insecure.club

Appreciate yall. If push comes to shove, I'm also more than happy to just do a full reset if that is easier than parsing through lines of code. I'm still just investigating the tools I want to use. So nothing is "permanent" yet.

Localhost:3306 should be correct. Krydos is going to take a look at this for you.

I did find a reference in the following file: phoule.helioho.st / private / .softaculous / installations.php I am not sure how this file is used yet however so this may be useless info, if so sorry. It does refer to localhost:3306 as well however

I don't know what Softaculous is using but on my database page it reads: Host localhost:3306 I'm also noticing the site move to Tommy2 may have grabbed older data files. I had already removed WordPress and a couple other apps that are now installed a few hours prior to the migration.

What are you using for the database connection information?

Good morning, I've recently migrated to Tommy2. Since arriving here I've been getting the following error when trying to install from Softaculous. The MySQL Connection could not be established. Any assistance with resolving this problem would be a great help. I am able to create a database using the Add database function from the dashboard

Based on the current content of that domain, it belongs to a commercial/for-profit business. Per our Terms of Service and Plesk's nonprofit licensing terms, you cannot use a Tommy account for hosting websites or services related to a commercial business. If it is being used commercially, you will need to move to Morty before we can add this domain. If it is not being used commercially, please explain how a construction company website is not commercial in nature (if it's a demo or the like, please put a big DEMO or similar notice on the site to make this obvious).

Moodle even without extensions is notorious for this. It's really meant to be installed on a VPS, and no matter how much you try to optimize it, you're going to get keep getting suspended unless you move to either Morty or VPS. It's simply too heavy for the free servers. My suggestion is you uninstall it entirely and find a different product. https://wiki.helionet.org/Common_Software_Load Moodle was quite literally the heaviest app we've tested. And it's so heavy that it will exceed the limits just sitting there doing nothing. This is your second time in a week too. Every time you cause high load, you slow the entire server down for thousands of other users. A third suspension on Johnny for high load may be permanent, and require you to move to Morty to be unsuspended. Please let us know when you're ready to actually fix the problem, and we'll unsuspend you.

Kindly add a domain gurujeebuilders.com

Hello HelioHost Team, I am writing to kindly request the unsuspension of my hosting account kindly. My account has been suspended twice due to high server load. I believe the cause is a Moodle extension module (version 5.0.8) that I recently installed with minimal modifications. This module appears to have generated unexpectedly high load on the server, which led to the suspension. Suspension history: - First suspension: I unfortunately do not remember the exact date of the first suspension (it happened a while ago, same reason). - Second suspension: Today, July 30, 2026 - same issue (high load caused by the Moodle 5.0.8 extension). I understand that high load is against the terms of service, and I sincerely apologize for the inconvenience this has caused. To prevent this from happening again, I plan to: 1. Disable or remove the problematic Moodle 5.0.8 extension module. 2. Review and optimize my Moodle installation to ensure it runs efficiently. 3. Monitor server resource usage more carefully going forward. I would greatly appreciate it if you could restore access to my account. Please let me know if you need any additional information. Thank you very much for your time and understanding. Best regards.

Thank you Krydos Everything is working fine, you may close this case as resolved

Remote access enabled. host=65.19.154.93 port=5432 user=elkhaddir_us dbname=elkhaddir_data password=<set in Plesk> Make sure you ask for the PostgreSQL username and PostgreSQL database name before you escalate these. In this particular case, the user only has 1 database user and 1 database so it was easy to figure out, but most of the time there are multiple users and multiple databases so we can't just guess.

Topic can be closed. Got an answer and resolution in the chat feature. Thank you!

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function. Is the mail.gurujeebuilders.com going to be used by a commercial business? Per our Terms of Service and Plesk's nonprofit licensing terms, you cannot use a Tommy account for hosting websites or services related to a commercial business. If it is being used commercially, you will need to move this domain to Morty.

This support request is being escalated to our root admins.

Hi, i need to access my database remotely. I see the 'no pg_hba.conf ' error. hosting account username :elkhaddir

add domain mail.gurujeebuilders.com and admin.receiverindia.com

Okay thanks

It looks like you sent an HTML email without the <html> tag Send a real email and it should be a 10/10.