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Execution /opt/plesk/php/8.4/bin/php has failed with exit code 255, stdout: , stderr: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/larea.helioho.st/httpdocs/vendor/symfony/finder/Iterator/RecursiveDirectoryIterator.php on line 72 PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in /home/larea.helioho.st/httpdocs/vendor/symfony/error-handler/Error/FatalError.php on line 48

please, Can you add a new domain username: martinfrade Domain: carcaciaceramica.com.ar Thanks in advance

Welcome to HelioHost! 🙂 I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache We have a Wiki with lots of helpful information and how-to guides for new folks, you may find it useful to learn more about the service and how to use it: https://wiki.helionet.org/

Hello there, my username is urbanshed, and i want to use my own domain i.e, urbanshed.in please tell me what to do as i am a newbie. Regards, urbanshed

I don't see any subscriptions under this email address. It looks like you have a Tommy account, which is a one-time donation, and then you can use it for however long you want. You could continue to use the same Tommy account for free for the next 20 years without paying us anything else if you wanted to. If you have a subscription under a different email address please let us know, but as far as I can tell there is nothing to cancel.

You can cancel/delete your account here: https://heliohost.org/dashboard/delete/

This support request is being escalated to our root admins.

I would like to cancel the subscription I have made with you, I no longer need to host anything.

Domain added, will take effect in 20 minutes.

please add a new domain on my account : fallah.helioho.st

I've added those subdomains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello, I would like to add the following subdomains to my account, username `adilnbabras`. adilblog adiltest adilother Thankyou Regards, adilnbabras

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

domain name: seedstar.x

You're welcome! As you may already know, the staff are all volunteers but we do try to action requests as quick as we can, when we have free time. 🙂 Please give us a shout if we can help with anything else!

Thank you for the swift reply! The instructions were clear and sufficient, I have just pointed the nameservers here, so it should work in a couple of hours. Thanks again, Zsolt 🙂

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello there, I would like to ADD a new domain to my existing bananabox.heliohost.us one, which I have just registered here today. The domain is this: desklap.top I use Porkbun as the domain registrar for this domain, and I wish the point them to the nameservers here, if possible. Would be nice to have both (bananabox.heliohost.us + desklap.top) available for my small projects. Thank you, Zsolt 🙂

Alright, the site is working on the new domain so the topic can be closed now. Thank you!

No need to change it then. If you ask for additional domains for extra projects, they automatically get their own document root. Your main domain is always ~/httpdocs/ , but extra domains would use a folder named after the domain instead of httpdocs (e.g. ~/extradomain.helioho.st/ ), so they're automatically separate. Changing the docroot was a common request back in the cPanel days because cPanel used to put the addon domain roots inside the main domain's root, but Plesk doesn't do that.

This is the software in question: https://codecanyon.net/item/max-profit-online-investment-platform/26164846 Worth noting that even if he had paid for it, he can't run it here because we no longer allow investments or other financial offerings as of our June 25, 2025 TOS update. (Our data center does not meet industry data security standards for handling or storing this sort of information).

Your account was suspended for hosting nulled software, which is against our terms of service.

I've read on another post that the root folder could be changed if needed for having more projects on the same account, but I'm not really sure if this is how it should be done or if it's really necessary (I'm not planning to make another site right now but I might want to in the future)

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Could you please provide justification why you would need the root folder changed, such as it being a requirement for a particular software package you're trying to install? A root admin would need to consider making this change so we like to give them the reasons behind the request. Thanks!

I'd like to change my main domain to cult.helioho.st I'd also like to change the domain's document root from /httpdocs to /httpdocs/cult (if possible) My username is souovito