All Activity

If possible, please Reset it so I can setup from starting. Also after resetting my account I request you to delete this post also.

We can change your domain for you without having to reset your account, what domain would you like to change it to?

Hello HelioHost Team, I want to reset my account because I need to change my domain, but I can’t find any option to do it in the dashboard. Username: vivekverma Please reset my account. Thanks.

CF is just short for Cloudflare and the system is looking for their name servers specifically. If a domain's name servers end in .ns.cloudflare.com the system ignores the domain's IP addresses entirely. I think these domains used to be verified via file, but I'm not even sure we actually still do this because certain features like Turnstile would be incompatible with it (Krydos would be the admin who would know if we still validate CF domains). I know Lets Encrypt sometimes has issues renewing certs on domains that use Cloudflare for this reason. When people have issues renewing certificates, the first response we always give is "temporarily turn off Cloudflare's proxy and security options and try again" and it always fixes it.

Does the CF refer to a DNS record or a request header?

Domains that use CF are explicitly excluded from the DNS checking because it would be impossible for the Cloudflare security features to work otherwise. It's the only provider that has such an exception. CF domains used to be validated using a file-based method that doesn't involve DNS, i'm not sure if this is still performed or not.

DKIM, SPF, and DMARC have been set up for the domain codecreature.net. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

This support request is being escalated to our root admins.

Requesting that SPF, DKIM, and DMARC records be added to my account to resolve authentication issues on outgoing mail. Thanks! heliohost username: prax domain name: codecreature.net

But [iden3.genrwork.com] uses Cloudflare (both NS and A records) and was still working fine while [udomz.com] was having issues at the time

Your account must have a domain associated with it, and akels.cl is the only domain you have. We can change your domain to a .helioho.st or .heliohost.us domain if you'd like.

Im user Akel, and i want my domain akels.cl removed from my account, if possible

If you enable the domain but don’t change the DNS, be aware that the server will eventually disable it again, typically within 7 days. Domains must return either one of our IPs as the A (or MX, if it’s mail-only) record, or have Cloudflare as name servers (using CF triggers our system to handle domains differently because of the proxy/security features), to avoid being disabled.

maybe because of this. i will try it

The udomz.com domain is not hosted with us at the moment. It is attached to your account but is disabled because it has DNS records that do not point to us. We see the below DNS records for udomz.com, which are incorrect. Either the NS records need to be changed to ns1.heliohost.org and ns2.heliohost.org, or the A record needs to be changed to the same .90 IP as the genrwork.helioho.st domain. If you change the DNS to point to us, you will also need to go into the domain in Plesk, set its status to Active, and wait up to 2 hours for it to become functional. If you do not want the udomz.com domain to be hosted here (or it's not your domain and was inadvertently added), let us know and we can remove it from your account instead. Incorrect A record for udomz: host: udomz.com class: IN ttl: 60 type: A ip: 151.101.41.242 Third party NS records: host: udomz.com class: IN ttl: 78276 type: NS target: ns1.vercel-dns.com host: udomz.com class: IN ttl: 78276 type: NS target: ns2.vercel-dns.com

Thank you, the test is reporting 10/10 and my gmail account is receiving the emails as well. Regards Douglas

It doesn't seem to be a browser issue, especially since the [genrwork] domain points to Heliohost's IP address, not Cloudflare's. And what I'm taking issue with is the domain [udomz.com], not [genrwork.com]

Try clearing your browser cache. If that does not resolve it, it's probably an issue upstream somewhere, likely either a stale cache at your ISP or a DNS configuration issue. Since you do not use our DNS, and you have genrwork's DNS hidden behind Cloudflare, we are unable to troubleshoot this further. If you would like us to troubleshoot this, please turn off the Cloudflare Proxy and any associated gateways/security pages like Cloudflare Turnstile on genrwork.com. As for the domain udomz.com showing that domain setup page, it's because it is currently disabled due to not being pointed to our servers. Domains with DNS records that do not point to our IP addresses are automatically disabled to reduce server load.

DKIM, SPF, and DMARC have been set up for the domain douglaswebster21.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Please add SPF, DKIM, and DMARC Records to my account as gmail requires all senders to authenticate. username douglaswebster21 domain name douglaswebster21.helioho.st Regards Douglas

udomz.com is having issues again. It was working fine before. but I can still access iden3.genrwork.com through the proxy

My apologies, the issue described previously with 404 errors, at least this time (after reset) does seem to be related to waiting for an apache restart.

Domain changed, it'll take effect in about 30 minutes.

Glad to see you figured it out Please let us know if you need anything else.

I'm here to inform you that I had a bug in FileZilla Portable, where the conenction was not always closed after session end, and I have to manually simply press CTRL+D to close the connection. This was caused the abnormal FTP activity flag. Thank you.