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For mysql, you actually do it yourself. In plesk, edit the database user, and there's an option for remote access at the bottom below the permissions section.

Hi, please allow remote access for my mysql-database (again). lsvcam.heliohost.us Database: lsvcam_webcamData User: lsvcam_webcamLSVdbUser Thanks a lot in advance.

This support request is being escalated to our root admins.

Hello! I'd like to know if it would be possible to enable SPF, DKIM and DMARC for the following domain: Username: fallbork Domain: fallbork.helioho.st Thanks in advance - Fallbork

Yes, you can have up to 10 domains associated with your account, including domains you purchased with a registrar or free domains like .helioho.st or .heliohost.us. Only staff members can add domains at the moment.

For others who may read this, yes you do. Marking solved.

Solved

Do we have to ask for remote access everytime we create a new database?

Remote access enabled now. Thanks to Krydos.

I'd like to add addon domain to my account, is this possible?

Db name:dipeshshrestha_postgres Db user:dipeshshrestha_dipeshshrestha

What is the database username and database name?

I have a database in my heliohost account "dipeshshrestha". How do I connect to it from pgAdmin4 in my desktop. The host name shows localhost. Please enable remote access

Your balance was $2.7100 plus $6.00 means you're at $8.7100 now. Your old subscription has been canceled so it will stop trying and failing to bill you, and your new subscription has been linked to your VPS. Your VPS now expires on 2025-02-15. I noticed you randomly received a verified review link on 2025-07-25. We would really appreciate it if you could spend a minute or two to click the link in the email and leave a 5 star review. Since we're a small non-profit powered by donations we don't have a budget for advertising so 5 star reviews like this goes a long way towards finding new customers, and only takes a bit to write a sentence or two about your experience using our hosting. We recommend using the link in the email to leave a verified review because 5 star reviews that don't use the verified link pretty much all get deleted. Thanks for the payments. Let us know if you need help with anything else.

Third party DNS is not supported for helioho.st and heliohost.us subdomains. This restriction is intentional and is for two reasons: Some providers don't understand that the subdomains can be owned by different users. CF used to be one of the biggest offenders of this, though apparently it does recognize the subdomains separately now. Prevents users from pointing our domains to a third-party host. This is to prevent someone from doing something like hosting a phishing site on a third-party server where we can't scan for abuse/investigate/ban them, and getting the entire domain blacklisted.

Marking solved because the user deleted the entire account.

I want to change the default nameservers for my website. I would like to add Cloudflare security and caching features to my site, so I need to update the nameservers to: dion.ns.cloudflare.com saanvi.ns.cloudflare.com Please also remove the previous nameservers if possible. Kindly consider this request, make the changes, and inform me once it is done.

Hello HelioHost Support, Please help remove the domain jpkreatif.web.id from my account. I no longer need it associated with my hosting. Thank you for your assistance. Best regards, Adipra

Domains added, will take effect in about two hours. You'll need to update your DNS if you're not using HelioHost's nameservers.

Thanks. I have made both payment. VPS 6 months: dmcrac Morty 5 USD topup: hhfn Regards, MD Shifat Bin Siddique

Hello, I need my main domain changed to sanctuarysmp.space and to add store.sanctuarysmp.space, status.sanctuarysmp.space and fourm.sanctuarysmp.space as subdomains

The saved Visa card ending with 9921 failed to bill as you expected. Here is a link to pay for another 6 months of Mercury VPS. https://buy.stripe.com/5kAaEWf8t68GeKkdQQ

What subdomain would you like to add? we need to know the full domain name such as subdomain.example.com

No. SSH is not available on any Plesk plan for security reasons. A VPS is required if you need this access.

hello, is it possible to get terminal access with my current plan , ?