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Thank you for the quick reply. I’m clearly not looking in the right area of where to update my card information via PayPal/Stripe then. Can I ask where it’s located or a link? In my Dashboard, I looked in “Billing for your Account,” but it’s not there. Thank you again.

Backup done and downloaded. We can proceed with domain changes!

Removing the current main domain would delete all the content in it. We could re-add it as an addon domain, but you'd need to re-upload your content. I'd recommend you make an account backup, and download it to your local computer first: https://wiki.helionet.org/Account_Backups#Making_Your_Own_Manual_Account_Backup Then we can make the domain changes for you, and you can then rebuild the new domain with the backed up files. Please let us know once you've made the backup and downloaded it.

Hi, KazVee. Thanks for answer! Yes... I don't know if I can keep brunomanoelfb.helioho.st, but if so, I would like to keep with it, but transfer all my current content from playersdb.brunomanoelfb.helioho.st to playersdb.app. Is it possible? I've upgraded today to Morty plan, so I don't know if we can transfer before recommended 6 hours, anyway...

You didn't say anything "wrong" like rude or anything so please don't worry about that, and your English is great! 🙂 I can't speak for others but this part of your request wasn't clear to me so I skipped it for someone else who might understand it better: "Old playersdb.brunomanoelfb.helioho.st will become the main page (playersdb.app), so, please, delete playersdb subdomain". Do you mean you want to make playersdb.app the new main domain?

Hi. Is there any problem with my request? I saw other people requests were answered... Did I ask something wrong? If so, let me know. English is not my primary language and I try to not use translator. 😅 Sorry for something and thanks in advance.

I see the username piyushukani1 in the VPS signups, so I assume that is you. It looks like you were trying to signup for a Mercury for $4 per month. Like Wolstech said, we require subscriptions for 1 month at a time so you would have to do 6 months if your country doesn't allow you to set up subscriptions. You're welcome to try this link for $4 per month, but from what I understand Indians can't subscribe to anything so it probably won't work either https://buy.stripe.com/7sY14p77MdIP4Fb7SBco00b If you're willing to signup for 6 months you get 10% discount, and we do accept one-time payments for 6 months or more. It would be $21.60 for 6 months of a Mercury VPS.

We haven’t even started developing that server yet, so this isn’t a consideration for the foreseeable future. We’re going to be more concerned about how well (if) basic Java is even going to work.

India is a known issue. It's due to their weird banking regulations. You can make one time purchases through paypal if your card has international support, but subscriptions aren't allowed so VPSes cannot be purchased through our website. Krydos can set up a stripe link for a VPS, but it may end up being the 6 months one time purchase option. Not sure if the subscription is an option with Stripe in India or not...

I am making payment form India.

We don't store payment methods for users, Paypal/Stripe handles the card payments for us so you'll need to update your information there instead.

While you wait for an admin who will most likely have to generate a stripe payment url, what international country are you in? I ask cause I know some countries are prohibited from making payments to/from the U.S.

Please let know if there is any another way to pay for a VPS.

Would you consider running Coldfusion on the Java Server? Lucee a free version of the Coldfusion engine uses Java. Is this a possibility for the future?

Hi, I’m unsure if you need this or not, but my payment method zip code has recently changed, and I would like to update it with you for my account. Let me know if you need anything else and thank you.

This support request is being escalated to our root admins.

Hello, I am trying to make a payment for VPS, but the payment page is showing error for the given option. Please see the attachment in which the error screenshot given at top is for when I tried to do payment through paypal account. and in the same screenshot the below picture is the error I am seeing when I try to make a payment using Debit/Credit card. I have tried 4 cards but for all the card it is showing this error even though my international transaction is enabled on my all the cards. Please help me out to get a VPS.

They can suck it is what i have to say.

What is your opinion on this? I'm a bit worried that someone could do the unthinkable and cause the site to shut down. Do you have anything in place to alert you if it happens? I don’t want to cause any panic, but I acknowledge that numerous people choose to host their businesses or project sites here due to the attractive rates. The thought of having to relocate is quite unsettling. Source: https://www.wired.com/story/the-trump-administration-is-coming-for-nonprofits-theyre-getting-ready/

Thank you! Trustpilot was deleting all of our 5 star reviews, and leaving up all of the 1 and 2 star reviews, so our rating was becoming abysmal. Apparently someone writing a 1 star review that says in the review that they've never even used our hosting, is a real review, but someone who has been using our hosting for years who writes a 5 star review is fake and needs to be deleted, even if the user provides receipts of having paid us for hosting their site. It's bullshit, and our overall rating just kept going lower and lower even though in reality we have hundreds of happy users. However, we've found that if we let Trustpilot see all of the emails we're sending and they can randomly choose who to send review invite links to, they don't delete the 5 star reviews anymore. The reason I'm telling you all of this is because I saw that you were selected to receive a review invite, but Trustpilot can't send it because you unsubscribed from their emails at some point before you even started using our hosting. We would ask you to write a 5 star review, but if you don't use the invite link that Trustpilot sends, it will just get deleted anyways so it's pointless, and you can't receive a link because you unsubscribed from Trustpilot emails. So if you want to help us out by giving a 5 star review you have 2 options: Resubscribe to Trustpilot emails with this email address https://help.trustpilot.com/s/article/How-to-unsubscribe-from-Trustpilot-emails-and-review-invitations?language=en_US#resubscribe Change your email address in our system to something that hasn't already unsubscribed. If that's too much work, or if you really don't want Trustpilot to email you, that's fine we understand. We hate Trustpilot too, but since there is no way to delete our profile from their system, and low ratings and fake reviews really does scare people away from using our hosting I thought it wouldn't hurt to ask. It sucks and it's definitely a form of extortion, but we really don't have a choice in the matter, and if we play by their scammy rules it is a free way to get a ton of referral traffic to our site, which helps us find more users and helps us grow. Thanks in advance if you do decide to try to get a review invite link, and write a 5 star review for us!

Credit of $87.16 has been added to your account. Thank you again for the very generous top up Please let us know if you need anything else.

I'm sorry the page was to hard to find. I've now added redirects so that doing a search in the Wiki for the terms "top up" or "Morty top up" will bring the user right to the section on adding funds to their account on the Morty page. If you used any other search term though, please let me know. We're always trying to keep improving the usability of the Wiki for our users. 🙂

We have to add the subdomain for you. What domain do you want added?

Domain added. It can take up to 2 hours to function.

Your account has been reset. You'll receive an email when it completes with a link to finish the reset process and create a new account.