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Remote PostgreSQL is transferred to the new server when your account moves so you don't need to request it again. I just checked and it's already set up. Most likely you didn't read the email you received when your account finished being moved that said if you use remote database connections you may need to update your host to the new IP address that your account is on.

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved. @thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.

You're not suspended for high load, you're suspended because Wordpress got hacked and is full of malware. This is very common for Wordpress unfortunately (especially when dubious extensions are used or when updates are not installed promptly), and is one of the major reasons we recommend users avoid using it. Your account will need to be reset without a backup in order to be unsuspended. Are you ready to start over?

Dear HelioHost Support Team, My account lismo was suspended due to excessive resource usage. I sincerely apologize for the inconvenience I may have caused to the server and other users. I have reviewed the resource usage data on my dashboard and understand that my account exceeded the daily limit. After investigation, I believe the high usage was caused by [请在此简要说明原因，例如：leaving SFTP sessions open too long / frequent cron jobs / scripts that consumed too much CPU or memory]. To prevent this from happening again, I will: 1. Optimize my scripts and reduce their resource consumption 2. Close idle SFTP connections promptly 3. Adjust cron job frequencies to run less often I kindly request that you unsuspend my account. Once reinstated, I will strictly follow the Terms of Service and actively monitor my resource usage at https://heliohost.org/dashboard/load/ to ensure compliance. Thank you for your understanding and assistance. Account details: - Username: lismo - Server: [Tommy / Johnny / taoismchinese.com] Best regards, lismo

It should've taken effect at this point. Escalating to Krydos...

I tried mail-tester and got a 10/10 score. Thanks everyone!

Now 20 hours later it is still showing the same email on the top right desipte changing that via my account settings and confirming I see the new email in account settings.

It is completely possible it was hit by bots or the like. You may want to review your logs and see if there's an unusually large number of requests (especially ones that look like they're searching for vulnerabilities or beating on the login page) and block them with .htaccess.

An administrator will be able to do this for you.

Domain added, will take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record to Johnny's IP for the domain to work. Your username is the name you use to login at https://heliohost.org/login. We can sometimes find your hosting account from your forum username, but they're not always linked. Unless you set xn--plised-pxa.ee as your main domain during the registration process, it's not currently possible to add domains by yourself.

Hi there, My account was moved to the new server, so I would like to request remote access to a postgreSQL database. The settings: Hosting account name: vijfblad.helioho.st Database name: funslemmens_boris Database user name: funslemmens_vijfblad Confirmation that your database is PostgreSQL Thanks in advance! Kind regards, Funs Lemmens

Domains re-added, they'll take effect in about an hour. If you're not using HelioHost's nameservers, you'll need to update your A/AAAA records to Johnny's IP address.

Since this server rebuild my full domain list has not been restored, these are the additional domains that were associated with my account. frontiercs.ca frontiercs.us frontiercomputer.solutions frontierhosting.space

Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

Good day to everyone! It's been a great time using heliohost for, I think, a year now?! I've learned so much stuff. Huge thanks to everyone who created and managed this. You help newbies like me to learn by giving free, and affordable plans. But now, I would like to apart, I dont know for how long it would be. I would like to request a cancellation of my VPS plan, please. Thank you everyone! Regards, bochard

Hi is the username the email address and maybe you know that, or i can pm? domain: www.xn--plised-pxa.ee ps: i thought it will add it automatically or smth

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request. Provide your username. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

Thank you, but if the only fix you suggest is that I ditch WordPress and build a new site using a different CMS, that will take me some time. I have not modified this wp site since I rebuilt it from backup after johnny got repaired...was working fine until this morning. I will remove as many plugins I can.

You're suspended for high server load caused by PHP, which is probably due to Wordpress. Please see our article on Wordpress and why we don't recommend using this software: https://wiki.helionet.org/WordPress Please fix the issue quickly. Unsuspended. Your account can take up to 2 hours to function.

Please unsuspend my account. Thank you, user: phink

the previous domain wont show up and i would have to re-add it somehow?

Thank you very much 🙏

Sorry - Python 3.14!