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Looks like VPS130. Our system shows that a warning was sent on the ninth. If you didn't receive it, please check your spam folder. You can recover your VPS within 30 days after it gets shut down. To do that, please pay using this link. https://heliohost.org/vps/pay/?code=mwj0V03Fy0bsgbkB (this link is specific to VPS130). Your VPS should turn itself back on within a few minutes after you pay.

Glad to see you figured it out. Please let us know if you need anything else.

My websites ip changed sorry, both working now.

Hello, Could you please verify and fix the DKIM signing key for altair.helioho.st on VPS72? Current live check on the VPS shows: sudo opendkim-testkey -d altair.helioho.st -s default -k /etc/opendkim/keys/altair.helioho.st/default.private -vvv Output: - key not secure - keys do not match The important problem is `keys do not match`, which suggests the private key installed on the VPS does not match the public DKIM TXT record currently published for: default._domainkey.altair.helioho.st Please either: 1. update the published DKIM TXT record so it matches the private key currently installed on the VPS, or 2. replace the private key / OpenDKIM mapping on the VPS so it matches the currently published DNS record. Please also confirm that after the fix this command no longer reports `keys do not match`: sudo opendkim-testkey -d altair.helioho.st -s default -k /etc/opendkim/keys/altair.helioho.st/default.private -vvv

Hi, Yesterday I noticed that my VPS is down and after logging in to Heliohost I am notified that "We have been forced to shutdown your VPS because it expired on 2026-06-04 and you haven't made a new payment yet." This correct, but unintentional. Neither Paypal nor you mailed me that the automatic payment had stopped or that a payment attempt failed. Also, no warning mail was sent before shutting down the VPS. Meanwhile, the deadline has passed and the VPS is deleted (without a mail). What is the best action now? When I try to set up a new subscription (as advised) I cannot use the old SSH username c2tut ("not available"). Please advise. Best regards.

Thank you for the quick response! My web has recovered. Yes, both I and my account are still going strong.

DNS recreated.

The DNS for that domain is missing due to the maintenance a few weeks ago. a root admin can fix it for you. Happy to see you back after 4 years.

Hello, I came here after a long time. Even so, I keep my account, can log in, and can also log in to plesk and SFTP. However, a few days ago, it lost references to https://balloon.heliohost.us/ That's why I'm here. Account: balloons Server: tommy Thank you for your support and continued service.

Hello, I have suggested my friend to use heliohost shared hosting for his small business and he bought an one year Morty subscription. But unfortunately he is not currently using that hosting because nothing is built and the account is idle. Can you please suspend/Degrade/halt billing so remaining credits are preserved. Username: trustinnova47 Regards, MD Shifat Bin Siddique

Pings are working currently. Thanks.

VPS number: 66, VPS ID: 679 It?s back right? On Wed, Jun 10, 2026 at 3:29?PM HelioHost Support wrote: > Hello Ocarinavps, > > We noticed your VPS stopped responding to pings. Please read our Terms of > Service again at > > https://heliohost.org/terms > > Specifically the line that states > > > Your VPS must respond to ICMP pings. This is required by our ISP. > > You're welcome to run a Tailscale on your VPS, but it cannot block pings. > If you enable Tailscale again please make sure that your VPS is still > responding to pings on the IP 65.19.191.149. You can test this yourself by > opening a command prompt on a Windows, Linux, or Mac and running the command > > ping 65.19.191.149 > > If you do not have access to a Windows, Linux, or Mac computer you should > be able to download a ping app to your mobile device as well to test pings. > Let us know if you have any questions. > > > HelioHost Support > https://heliohost.org > https://helionet.org >

Domain added. It can take up to 2 hours to start working.

You're suspended for using a disposable alias email address, which is prohibited by our Terms of Service. Since you provided a valid address during signup, we tried changing the address back to your original signup address for you to correct the violation, but you reversed the change triggering a suspension. Can you explain?

My account has been suspended. Might be due to lack of a login over the last 30 days. Can you let me know if there is any other reason, and re-activate the account please - Many thanks A Username: aleden B think I'm on tommy C domain is https://aleden.heliohost.org

No. Temporary wouldn't really help. Thank you.

The .heliohost.org domains aren't available anymore on any plan. Only a temporary alias is available for the old .org domain if you need it so users/devices/etc. can find your new domain. Your choices for permanent free subdomains are now .heliohost.us or .helioho.st instead. Do you want the alias created?

Alias added. It can take up to 2 hours to function.

please, add domain clab.eu.org, user clabur19

I've removed that domain from your account. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please note that your forum email address is currently attached to an email address on that domain, so unless you set up emal for the domain elsewhere, you will not be able to receive emails relating to your forum account, such as any message notifications or password resets you may need.

Thank you for the payment. Your account is unsuspending and will be moved to Morty shortly. You'll receive an email when the move begins, and another when the move completes (usually within a few hours). Please let us know if there's any issues once the account move completes.

This support request is being escalated to our root admins.

I've added that domain for you. Please allow up to 2 hours for it to work and remember to set the nameservers or A/AAAA records.

please, remove addon domain clab.eu.org, from user clab