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No problem. Let us know if you need help with anything else.

OK, I will stay with .top domain. Thank You very much for help. Thats all from me.

The only way to get a higher score is to buy a new domain. All .top domains will lose these points since they are so cheap and frequently used by spammers: This domain is only $3.48 for the first year, and should give a 10/10 score after the domain has been registered for a month or so. New domains that were registered within 2 weeks are more likely to be considered spam too. It seems like Spam Assassin is currently ok with .run domains, but if a lot of spammers start using them it could get a point deduction too. Domains like .com or .net are always safe for 10/10 score of course. https://heliohost.org/partners/namecheap/bladerunner.run Since this is an affiliate link you may need to whitelist or disable your adblocker to view it. Adblockers hate it when small non-profits make a few cents from affiliate links.

https://www.mail-tester.com/test-oa8xnb7i6 I have 8.2/10 score. Is there anything to fix?

Hi, could you please create the subdomain ebooks.chiquipolis.com?

Yes. Thank you very much.

Does it work now?

DKIM, SPF, and DMARC have been set up for the domain bladerunner.top. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

OK Thanks, I wait for help in this thread.

I see that your account was recently reset. This is a known issue with accounts that get reset, Krydos would need to fix the issue for you. In the meantime you can use the Plesk file manager to upload and download files.

When I log in with FileZilla to tommy.heliohost.org:1373, it opens "/" folder and all I see is a folder called "robev". When I try opening it, it says permission denied and failed to retrieve directory listing. What am I doing wrong?

This support request is being escalated to our root admins who can help you with this.

My account name is zaisty and domain is bladerunner.top. Please help me setup secure my email with SPF, DKIM and DMARC records. I'm new in this so please help me do all the settings. Thank You.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Could you please create two domains for me? My username is robev. One is thetaryag (thetaryag.robbiewolfe.heliohost.us ?) The other is parshaponders (parshaponders.robbiewolfe.heliohost.us) Thanks

Sounds good.

Interesting. Okay thank you it's all reset. If I run into any other issues I'll make a new thread.

The reason is because this forum account has the username robev, so the hosting account robev is reserved for the email address that matches the forum account. This is an intentional feature to help people not have their username stolen as long as the forum account exists. The email address on your hosting account actually matches the forum username repwolfe, but that account doesn't have any posts even so I'm going to merge it to this forum account and set the email address to match the hosting account. Try using the username robev now that the email addresses match.

I'm trying to reuse my old account name robev but it says it's not available. Maybe I need to cancel my VPS first? In any event I cancelled my VPS just now. Still not letting me use robev. If this is the reason for the issue perhaps it needs to be deleted first? It says it's in the queue.

I have started the reset. In a few minutes you'll receive an email. Click the link in that email to take the next step in the reset process.

Yes sorry I meant to say that.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello. I would like to add the domain auth.ryofist.dev to my account. My HelioHost username is ryofist.

Ready to do an account reset now? This will delete all of your files, and reset your account back to the default state. Once the account is recreated you can restore whatever you need from the full backup.

Increased, it'll take up to 2 hours to become effective. For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups.