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You're suspended because WordPress got hacked and your account is full of malware. This is extremely common for Wordpress and is a major reason we recommend avoiding it. Because the account is full of malware, you'll need to reset your account (which deletes your data) and start over. Are you ready to reset your account?

Load is coming from systemd, which is caused by either excessive cron job runs or FTP connections being used heavily or left open for long periods. Another user who had excess load from systemd solved it by reducing the frequency of their cron jobs.

Thanks, I can see it is using quite a bit of CPU time, probably going to be under 10,000 in 24 hours, but may be close. I can’t find any graphs which show what is using all of the CPU time, is there somewhere I should look or is the a guide to reducing CPU load? The alternative is cut some things from my webpages, but that will be trial and error. Thanks

Hi Heliohost family, Thank you for making sure the community and the internet safe place, I'm asking about my account why it have been suspended? I use it in minor use and didn't violated any terms or conditions . I ask you to please review the case and reactivate my account. Best regards. Heliohost fan

Domain added. Please be sure to configure DNS for the domain. The domain can take up to 2 hours to work.

Glad to see its working for you now Please let us know if you need anything else.

Dear Sir, please add my another domain : almadan.co.id Thank you

It now works properly. Thank youuu @wolstech!!

Below is the zone file for your domain. Note that we do not allow external DNS for .helioho.st domains. If you were looking for this information so you could switch DNS providers, you'll need to get a domain that does not end in .helioho.st or .heliohost.us to do that. tanzilskill.helioho.st. IN A 64.62.151.106 tanzilskill.helioho.st. IN AAAA 2001:470:1:1ee::2009 ipv6 IN AAAA 2001:470:1:1ee::2009 tanzilskill.helioho.st. IN MX 0 tanzilskill.helioho.st. mail IN CNAME tanzilskill.helioho.st. www IN CNAME tanzilskill.helioho.st. ftp IN CNAME tanzilskill.helioho.st. webmail IN A 64.62.151.106 webmail IN AAAA 2001:470:1:1ee::2009 tanzilskill.helioho.st. 14400 IN TXT "v=spf1 ip4:64.62.151.106 ip6:2001:470:1:1ee::2009 ~all" _dmarc 14400 IN TXT "v=DMARC1; p=quarantine" _domainkey.tanzilskill.helioho.st. 14400 IN TXT "o=-" default._domainkey.tanzilskill.helioho.st. 14400 IN TXT ( "v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEApPOa/DOn4YrLa3enxk53aqS92AewBWw1rEKemQhEy0uWcmgTO6acu58zQ0lLWn7UBd/NcdKU48Na+/QZPMjlu4SpnpPb0VPHJp5jbzMmodC7h5EqXotpemlySytYpf0/ihOD08HHSMHaTInxq1XwN8EEMn6yYR/sLGjB2dRTcUSlrLNbgZ+UXgKuWHywo3Kfj" "rGQxTRtHRVZjty1qEBSF/fkmofov6a46DM6JzFYyEM8vnFLp+Ei/5y7FZaZZuz0417G5Z4QLrwekDM9WX32AsEar/taIWiYKTiBXMMMRfqtOEWT823SQZ2ITozakgLugOqQIAlad6hGgN4v5ItFHQIDAQAB;" )

Fixed. So this is a weird one. Composer broke because the composer.json that was loaded in Plesk was deleted (which is why the app folder was set to something in .trash). My guess is git moved the old versions to the trash when it updated them, breaking Composer. I had to manually run a command as root to re-register httpdocs as the app folder for your composer, then switch it back for you in the UI. The old broken folders are still going to show as options as there is actually no way to remove them from the system short of manually editing composer's database. It now shows 2 up to date dependencies and 1 not installed. If this is being caused by git deleting the composer.json, the unorthodox solution of committing the vendor folder to the git may very well be the best solution...

I've unsuspended you now, please give it a few minutes to allow you to log back in again.

I am updating a client's website (1932washhouse.com). After I pushed the recent commit to github, it automatically passed the file updates to heliohost using a webhook. I have a composer.json file sitting in the httpdocs/ but I don't know how to do composer install to update the dependencies and install the new one I added? I navigated to the PHP Composer option in the dashboard but it shows me this error notification: I tried clicking the change folder but it didn't show the option inside httpdocs/, I also tried manually typing the content of composer.json file from httpdocs/ into that composer.json but it won't do.

I haven’t made any changes, but I did have an internet outage, so it’s possible my weather station uploaded bulk data. Is it possible to get the suspension lifted so I can see what it is doing n real time please?

Domain changed, it'll take effect in about 20-30 minutes.

Dear Chief, yes i do mean to see what entries are in the DNS Zone for my Domain please. Thank you for understanding me and i appreciate your effort, time and energy.

WSGI control access has been enabled on the domain casamarcial.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/casamarcial.com.br/michi/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

This support request is being escalated to our root admins.

Hi, Please enable the WSGI control restart for casamarcial.com.br. . I am aware of the additional costs associated with this request. Thank you.

Do you mean you want to see what entries are in the DNS zone for your domain? Or do you want us to add specific records (and if so, what do you want added?)

Dear Admin, I need to get the DNS records of https://tanzilskill.helioho.st please. Thank you, Zack, Best regards.

Domain added. it can take up to 2 hours to start working.

Hello i want to add a new domain to my account www.psicohabitat.com.mx thanks

Plesk calls the document root of the main domain httpdocs, but it does the same thing as the www folder on other services. We typically avoid renaming this because it can cause issues with the account. The name of the default docroot tends to vary depending on the control panel and server configurations. Other control panels call it things like www, htdocs, or public_html.

What can I dovto change the folder of hiswill.eu.org from httpdocs to www

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache