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Dear HelioHost Support Team, I hope you are doing well. I would like to request the cancellation of my subscription with HelioHost, effective immediately. Please confirm once my subscription has been successfully canceled. If there are any additional steps required from my side, kindly let me know. Thank you for your assistance. Sincerely, Romeo de Pio Jr.

This support request is being escalated to our root admins.

This support request is being escalated to our root admins who have the DNS magic. 🙂

Username: sameerswedev Server: Johnny Main Domain: sameerswedev.heliohost.us Request: > I would like to change my main domain to a shorter name. I have backed up my files and understand that this change may break existing configurations. Preferred Names (in order of preference): api.heliohost.us xapi.heliohost.us apix.heliohost.us apis.heliohost.us dev-api.heliohost.us devx.heliohost.us nixp.heliohost.us api-bin.heliohost.us dev.heliohost.us sysq.heliohost.us (Note: If all are taken, please use s-api.heliohost.us) Additional Subdomains: Once the main domain is changed, please add the following subdomains: py.[chosen-name].heliohost.us (Root: /py-dev) node.[chosen-name].heliohost.us (Root: /node-dev) I am aware of the 5-domain limit on the Johnny server and this request keeps me within that limit. THANK YOU very much for your time and help!

Hello, My website https://14get.helioho.st/ and its subdomain https://w2ch.14get.helioho.st/ are currently unreachable. Please work your DNS magic. Thank you for your time.

Missing DNS zone fixed. It may take a little while before its available everywhere.

Hello, My Google Workspace email for ajira.org.uk has stopped receiving emails. Google Workspace diagnostics show: “Domain must have at least one mail server” “No Google mail exchangers found” The domain uses HelioHost nameservers: ns1.heliohost.org ns2.heliohost.org Could you please restore/add the Google Workspace MX records for the domain? Required MX records: Priority 1: ASPMX.L.GOOGLE.COM Priority 5: ALT1.ASPMX.L.GOOGLE.COM Priority 5: ALT2.ASPMX.L.GOOGLE.COM Priority 10: ALT3.ASPMX.L.GOOGLE.COM Priority 10: ALT4.ASPMX.L.GOOGLE.COM Thank you.

Krydos can install this for you. Escalating.

Hi, I just moved over from tommy python 3.12 , and my scripts stopped working. I changed them to py 3.14. import MySQLdb fails. Apparently, the module is not installed, I do not find it in the list. Version etc: for me, I guess exactly like on tommy would be easiest. But I do not know much about it. I am not aware of anything special I use 😉 Thanks in advance, Jochen

aggiornamentijw.heliohost.us

Hello my domain aggiornamentijw,heliohost.org is not reachable. I suspect this has something to do with your renewing the (dns-)servers. Could somebody please check if you get these domains back up and running? Thank You

Domain added, it'll take effect in about 90 minutes.

Hello, My apologies for the incomplete information in my first message! I would like to use one of your free domains for my university project. Here is the complete information as requested: Account username: braabtak Full addon domain name: ITEBWP401S25HW.heliohost.us Thank you for your patience and for your great support! Best regards.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello, can you please add wanavote.com and necesso.com to my account? Thank you very much.

Do you want ITEBWP401S25HW.helioho.st or ITEBWP401S25HW.heliohost.us, or is it a .com or a .net? When requesting domains, please provide the following information: Your hosting account username The full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can see a reminder of all the information needed in our technical documentation Wiki on this page: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Those domains have been added for you. Please note, they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains

username : braabtak domain name : ITEBWP401S25HW

DNS recreated.

Sure. Your VPS has been powered back on, and I put a note on your account that you'll get a new payment set up before 2026-05-21. It was already emailed to you, but here is the payment link again that you can use as soon as you receive your new card: https://heliohost.org/vps/pay/?code=0mUdTg6zUSJFE5QM

Thanks. I had the issue before and implemented something to kill itself when the last instance is still running so there should only be one. apparently this doesn't work anymore.

This support request is being escalated to our root admins.

Yes

Works just fine now. Many thanks!!

Thank you for the reply. I will inform about the domain the moment it transfers to Spaceship from my old hosting company. Max time 5 days, it says.