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Great to hear you enjoyed the experience here and learn something from it! You should be able to cancel your VPS here: https://heliohost.org/dashboard/cancel/ If that doesn’t work, let us know and I’ll have Krydos cancel it for you.

Good day to everyone! It's been a great time using heliohost for, I think, a year now?! I've learned so much stuff. Huge thanks to everyone who created and managed this. You help newbies like me to learn by giving free, and affordable plans. But now, I would like to apart, I dont know for how long it would be. I would like to request a cancellation of my VPS plan, please. Thank you everyone! Regards, bochard

Hi is the username the email address and maybe you know that, or i can pm? domain: www.xn--plised-pxa.ee ps: i thought it will add it automatically or smth

Installed. You can see the current list of modules and their versions for Morty's Python 3.14 at https://morty2-info.heliohost.org/pyinfo/info3.14.py

Yes, if you need more domains added to your account you can follow these steps Click this link https://helionet.org/index/forum/45-customer-service/?do=add to start a new support request. Provide your username. Provide the domain you want added.

It looks like you deleted your account for the reason "performance issues". Tommy is quite slow right now due to being overdue for a rebuild. We're going to be upgrading Tommy in the next month or so which should improve the performance quite a bit. Even after the rebuild Tommy will still be more crowded and slower than our Morty plan though. If you'd like to try Morty for a bit to see if that fixes your issues with performance let us know.

Thank you, but if the only fix you suggest is that I ditch WordPress and build a new site using a different CMS, that will take me some time. I have not modified this wp site since I rebuilt it from backup after johnny got repaired...was working fine until this morning. I will remove as many plugins I can.

You're suspended for high server load caused by PHP, which is probably due to Wordpress. Please see our article on Wordpress and why we don't recommend using this software: https://wiki.helionet.org/WordPress Please fix the issue quickly. Unsuspended. Your account can take up to 2 hours to function.

Please unsuspend my account. Thank you, user: phink

the previous domain wont show up and i would have to re-add it somehow?

Thank you very much 🙏

Sorry - Python 3.14!

Which Python version are you using?

Hi! I created a domain "jvasicek.heliohost.us" on the Morty server (username: jvasicek), and I'm trying to set up a Flask app. That app is querying a Neo4j database hosted elsewhere, but I am using the "neo4j" module in Python. I checked the list of the installed modules, and didn't find it listed. Could I please request the neo4j module, version >= 5.22.0? Many thanks for your help! Jakub

DKIM, SPF, and DMARC have been set up for the domain dark.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be. You suspect correctly. It supports Johnny domains now.

files.bladrunner.top should by my second domain (subdomain) on my account, outside the main domain bladerunner.top. Please do not delete or change my main domain bladerunner.top.

To clarify, Yes please add this A record (45.156.84.85) to "files.bladerunner.top" subdomain (create it on my account). I'm owner of this VPS and IP so please set it up like I asked. NOT to bladerunner.top but to subdomain"files.bladerunner.top" if its possible add this A record. I already add rDNS on my VPS setup (files.bladerunner.top.) to IP. It sholud work.

I see, ok i went by what it told me to do. I reversed it to tommy.heliohost.org and i was successful. Thank you for helping out. In that case the problem is solved. That should be pinned in plesk or in the wiki Thanks again!

Remote access enabled. host=65.19.154.90 port=5432 user=dvdbrugnoli_RestaurantManagerADMIN dbname=dvdbrugnoli_RM password=<set in Plesk>

Domain added. It can take up to 2 hours to start working.

That's not one of our IPs, so you'd have to contact whoever owns that IP address to have reverse DNS set up. We can create an A record on bladerunner.top pointed to 45.156.84.85 though. Of course you can also use external DNS and create the A record yourself too. Let us know if you'd like more information on how to set up external DNS so you can add and remove DNS records yourself, or if you'd rather we create the A record for you.

Correct. SQLite3 is actually built into every Python 3.14 by default too, but we recommend using MariaDB or PostgreSQL because they're easier to get working, and better performance. This module is really ancient and doesn't even work with Python 3.0. For Python 3.14 I installed Beautifulsoup4 instead. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Hello, I manage a small media group and we're looking to get our domain onto my existing HelioHost plan. The domain is just windev.media, we'd appreciate if you could add it. Thanks in advance!

Ah yes I did that. How long is that. I have waited about 6 hours since?

Sorry, I didn't know, I'll wait patiently.