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Sorry for the inconvenience of replying to this ticket (I believe this is the right place), but when I check the reverse DNS, it appears that the reverse DNS has not been set up yet. I can see that the domain is already pointing to `65.19.191.155`, but the reverse DNS seems to point to `vps72.heliohost.us`, which may cause my emails to end up in spam folders, even though they are not spam. Thank you very much for your help.

It failed. Escalating to Krydos.

This support request is being escalated to our root admins.

Your account is now moving to Tommy. When it finishes, be sure to update the DNS records for your domains since you are using Cloudflare.

Yes, I want to just move to Tommy. Username: hhfn

You don't need to pay the negative balance to move back to Tommy (though if you ever want to move to Morty again that negative balance will be subtracted from the Morty purchase). Do you want me to just move you to Tommy now?

Hi, I have a site hosted on Johnny, and I'd like to move to Morty for free. Thanks in advance. Regards, Ciaran

Hi there, is there any news?

Hello, Some of my sites was migrated to Morty during the 504 incident of Tommy server, now we want to back to Tommy again. But as the credit was expired 7-8 days before, I see negative credit currently. So please tell me what to do now. Username: hhfn Regards, MD Shifat Bin Siddique

Thank you!

Remote access enabled. host=65.19.154.90 port=5432 user=kkaviani_admin dbname=kkaviani_poems password=<set in Plesk>

Remote access enabled. host=65.19.154.90 port=5432 user=mirmil_birdz_admin dbname=mirmil_birdz password=<set in Plesk>

I don't see any running process listening on port 3000. Are you sure it's running?

Are you asking for WSGI restart access? https://wiki.helionet.org/Flask#Request_WSGI_Control_Access

The domain altair.helioho.st has been created and is pointing to VPS72.

So, the only table in the database had the name messages, and there were no other tables?

Envío video https://drive.google.com/file/d/1Fsry9rgYPIcsW8BjTvKp1OaNugXUITe_/view?usp=sharing

Cuando intento cargar la url en el navegador se descarga un archivo, en lugar de verse el sitio web.

Tú dominio me funciona bien.

What connection issue are you experiencing? ¿Cuál es el problema de conexión que está experimentando?

Looks like your account was moved to a new server on Sept 23 2024, probably because of the server upgrade that happened during that time. I can't see if your account has remote access currently, but server moves will remove the remote access, so I suspect that's what happened here since the "no pg_hba.conf entry for host" error matches the usual indicator that remote access is not enabled. I'm escalating this thread so a root admin can set up the remote access for you.

formacionvirtual.helioho.st Podría ser el cambio

Enterado. Espero ese cambio resuelva algunos problemas de conexión.

Be aware that if we reset your account, you will permanantly lose the heliohost.org subdomain and will have to either need to use a heliohost.us or helioho.st subdomain instead. Tenga en cuenta que, si restablecemos su cuenta, perderá permanentemente el subdominio heliohost.org y deberá utilizar en su lugar un subdominio heliohost.us o helioho.st.

Mi domino es del 2019, la asistencia técnica de Heliohost me recomendó que es necesario reestabler mi cuenta y junto con él mi dominio. Así que favor reestablecerla