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That IP isn't currently blocked. You can signup for a free account at https://heliohost.org/signup/ Free signups open at midnight UTC and noon UTC. You can read our guide on how to get a free account at https://wiki.helionet.org/Signing_Up#Helpful_Tips_for_Getting_a_Free_Account_on_Johnny

We can switch you back to Ubuntu 24 if you want. Let us know what you'd like to do.

What about the data in the current hosting plan? How do I get it on the VPS or is the hosting plan still maintained?

No problem. For what it's worth, the page you described is normal for up to about 2 hours after a domain is added or an account reset is completed. If you recently completed a reset or had the domain added back to the account, that's why you were seeing the message.

Username: quevvyplatform, Server: Tommy, Main domain: quevvy.com Problem Solved, No need to apply anything again ________________________________ From: Quevvy Platform Sent: Wednesday, June 17, 2026 12:10 PM To: HelioHost Subject: Urgent: Problem occured Hello, I face this error when I access to the domain of my website. Your domain should start working See: quevvy.com, That's the page I face, but I have already made deployment. In setting, j ai ceci Preferred domain None Visitors will be redirected here via a SEO friendly HTTP 301 redirect. That means my settings did'nt select the domain, and I'm not able to change that. Username: quevvyplatform Plan: tommy So now, I can not access to the website, I don't know why Check the problem, resolve or tell me what to do Thanks

Username: quevvyplatform, Server: Tommy, Main domain: quevvy.com Hello, I face this error when I access to the domain of my website. Your domain should start working See: quevvy.com, That's the page I face, but I have already made deployment. In setting, j ai ceci Preferred domain None Visitors will be redirected here via a SEO friendly HTTP 301 redirect. That means my settings did'nt select the domain, and I'm not able to change that. Username: quevvyplatform Plan: tommy So now, I can not access to the website, I don't know why Check the problem, resolve or tell me what to do Thanks

Johnny accounts have a 5 domain limit, so these won't fit as written. To make them fit, we need to reduce the number of domains by one. I would suggest either making one of them your main domain (and remove ashraf.helioho.st), or skip the alias. How do you want to proceed?

Hello, it seems that the account was deleted after the last server failure. I recreated it, and I need to re-create the subdomains. lpl.helioho.st waken.helioho.st (folder) waken-eg.helioho.st (alias - no need to a real folder - just a forward to waken.helioho.st) award-sci.helioho.st award-edu.helioho.st Thank you Ashraf

Sorry that you're having problems signing up. I don't see your IP blocked in our firewall, but an administrator will be able to look into the matter. A lot of IPs did indeed get blocked recently due to a lot of bot traffic.

Hello HelioHost Support, I hope you are doing well. I am trying to register for a free HelioHost account, but I received a message stating that the subnet containing my IP address (46.184.137.138) has been blocked due to excessive malicious traffic. I believe this is a shared IP assigned by my ISP, and I have never used HelioHost before. I am a computer science teacher at Bayan School in Bahrain, and I would like to use HelioHost to host educational PHP and MySQL web applications for learning, testing, and demonstrating web development concepts to my students. I fully understand the need to protect your servers from abuse and I will comply with all of HelioHost's Terms of Service. I will only use the account for legitimate educational purposes. If possible, could you please review my IP address and unblock it so I can complete my registration? Thank you very much for your time and for providing free hosting to the community. Kind regards, Haytham Benhmida

Yeah, my brother told me something about that after I submitted my request, how do I switch back to 24, do I have to request a rebuild or something? It's not really urgent I use hestia, I do know enough command line to install a web server and host a simple site without a control panel.

Yes, I can access it now, thanks.

Since there had been no response for over a week I was checking in on this one, and noticed that you requested reverse DNS for VPS12 to be set to tkcsplace.moe. I missed that the first time somehow, but it's set now. Let us know if you need any help with the DKIM, SPF, and DMARC. Since you are using external DNS you have to actually set the records yourself since we can't login to your Porkbun account, but we may still be able to offer advice if you're having trouble.

I have started your account reset. Prior to the reset I made a full backup which you can download from https://heliohost.org/backup if you need any of your previous files. You should have received an email from no-reply@heliohost.org (not this email) with a link to take the next step in the reset process.

We had a ton of bots attacking our wiki the other day, and just kept blocking more and more IPs until the server was usable. Unfortunately it looks like a lot of legitimate users ended up being blocked as well. Thanks for reporting the block. Are you able to access the wiki now?

It's probably going to be a few months if not a year before Hestia support Ubuntu 26. When Ubuntu 24 came out in April 2024 I don't think Hestia officially supported it until early 2025, but we did have a few people on Ubuntu 24 running the beta version of Hestia for a while in October 2024 or so. If you want to use Hestia you'll either need to switch back to Ubuntu 24 or wait a few more months.

Username: silvereu, Server: Morty2, Main domain: silveredits.helioho.st reset my account please

You're having so much trouble with this email thing that I started to think something was wrong with our email system. I checked the headers of your emails manually, and sure enough the reply-to header is still set to gentil@quevvy.com. We've been using this same email system since 2017 or so and it's never taken anyone more than 1 try to send us an email from the correct email address. Since you're really struggling with sending emails in addition to a lot of other really basic stuff I'm going to go ahead and waive our "verify email address" policy this one time and reset your account for you. Let us know if you need help with anything else.

This support request is being escalated to our VPS admins.

This support request is being escalated to our root admins.

Hello! As you have already been told before: You must send your support request from the email address on the account in order for it to be reset. Providing the email address in the body of the email is not sufficient. The email must actually be sent from that mailbox to prove that you control the associated email address. If you are no longer able to send emails from the email address associated with your HelioHost account, you could change your email address in Plesk so we can accept reset requests from this email address too. Thanks!

Hello! As you have already been told before: You must send your support request from the email address on the account in order for it to be reset. Providing the email address in the body of the email is not sufficient. The email must actually be sent from that mailbox to prove that you control the associated email address. If you are no longer able to send emails from the email address associated with your HelioHost account, you could change your email address in Plesk so we can accept reset requests from this email address too. Thanks!

Username: N/A, Server: N/A, Main Domain: N/A Hello, HelioHost Support I want to restart my account and Start over Username: gentillenoir075 Plan: morty E-mail: gentillenoir075@gmail.com Thanks

Username: N/A, Server: N/A, Main Domain: N/A Hello, HelioHost Support I want to restart my account and Start over Username: gentillenoir075 Plan: gentillenoir075@gmail.com E-mail: gentillenoir075@gmail.com Thanks

Hello! To restore your account backup, you would need to first extract the files from the backup, and then manually upload files back to your account. Plesk's "restore" function will not allow you to upload your entire backup back to Plesk. For more information on how to extract your files from the backup, please see this page in our Technical Documentation Wiki: https://wiki.helionet.org/Account_Backups Once extracted using the steps in the Wiki, you would then re-upload the files to the related folders inside your account (website files go into httpdocs on a main domain, etc.) Please let us know if you have any questions or if you get stuck on any of the extract/restore steps. Thanks!