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I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

This support request is being escalated to our root admins.

Yes

Works just fine now. Many thanks!!

Thank you for the reply. I will inform about the domain the moment it transfers to Spaceship from my old hosting company. Max time 5 days, it says.

Dear support team and @Krydos, my domain 2btc.nl gives multiple errors like no DNS, no MX, no SOA. Can you please restore this? :-). Thank you very much and kind regards. )) Referring to: Dear

millasneyders.com oliviasneyders.com sneyders.me pasoleati.com trugo.ai Thx D

Your account has been reset, and you'll receive an email shortly with a link to complete the process and create a new account. If you need any data from your old account, a backup of your old account may be available at https://heliohost.org/backup/ once the process is complete. Note that if your account was reset due to malware or a Terms of Service violation, a backup of your account will not be created.

Fixed missing DNS zones. It may take a little while before everyone can access these again.

Hello my domain bliepbliep.helioho.st (and it's alias bliepbliep.be) is/are not reachable. I suspect this has something to do with your renewing the (dns-)servers. Could somebody please check if you get these domains back up and running? kind regards

Is this for VPS120? Escalating...

High CPU load due to overuse of scheduled tasks.... It looks like whatever readMeter.py is, it is either being run way too frequently, or isn't exiting like it should. There were a ton of those running (not all of them shown, I cut the list down). You may want to both debug this script so it exits properly, and also reduce the frequency of this script so they don't pile up. As for Morty upgrades, you can switch to Morty here: https://heliohost.org/dashboard/move/ Morty has a $1/month fee to keep the account open, and charges you overage fees when you use more than the usual 10000 CPU / 200GB RAM per day. You also do not need to log in every 30 days. Morty accounts are exempt from load and inactivity suspensions as long as money is in your account. If the account runs out of money and you don't top up, the account will just move itself back to Tommy (then be suspended if appropriate). I've turned off the scheduled tasks associated with readMeter and unsuspended you. It may take a little while before you can log in again. 15.56 GB 0 (sd-pam) 13.34 GB 6.35 k /usr/lib/systemd/systemd --user 9.03 GB 393.3 /usr/bin/python3.12 readMeter.py 2.09 GB 30.5 /opt/plesk/php/8.1/bin/php-cgi -c /home/system/goensch.helioho.st/etc/php.ini 842.52 MB 0 /bin/bash /usr/local/psa/admin/sbin/fetch_url http://goensch.helioho.st/cgi-bin/readMeter.py 64.05 MB 2.4 /usr/bin/python3.12 gen_view_sum2.py 46.25 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.LKSmvvgMR7 -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 27.84 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.3bT4WWIhJs -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 27.79 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.sgC9xEhLKV -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 18.49 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.hbm0TpQXkp -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 18.47 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.HMDgYOobQe -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 18.45 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.1y4X23gAxf -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 18.42 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.Y8J6zppewO -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 18.33 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.2215BTfpBG -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 12.30 MB 0.1 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.UpbC21aOiM -w %{http_code} https://goensch.helioho.st/cgi-bin/gen_view_sum2.py 12.29 MB 0.1 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.rjoLn3Es3z -w %{http_code} https://goensch.helioho.st/cgi-bin/gen_view_sum2.py 9.31 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.lJPzbVnH4f -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.30 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.GiQXqfgdE8 -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.30 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.Sy8MQArqvq -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.30 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.kmPR9DuHDL -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.30 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.JlDo5hIOYL -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.30 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.ZTylrM7SEG -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.7PYeddLFhZ -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.HTxn5HKQZT -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.J16EmzBGJl -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.jcZiR6mHwx -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.IOLSKkKqNM -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.mhXsPg61nT -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.LLvSq4WYqw -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.TsOHdN2CrO -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py 9.29 MB 0 /usr/bin/curl -A Plesk (fetch_url utility) -sS -L -k -o /tmp/tmp.We24V8I599 -w %{http_code} http://goensch.helioho.st/cgi-bin/readMeter.py

The second name server was still missing the zone. Should be fixed now. Note that between monday and now, your site was in fact available for many users, it just depended on which name server their system decided to query. If it picked ns1, it worked, if it picked ns2 it did not.

If the domain hasn't been added to your account yet, the folder doesn't exist. What is the name of the domain so that I can add the domain to your account?

Thanks for the informative reply! I have applied for transfer of the domain from the old hosting company to "Spaceship" (seems linked with Namecheap), and the transfer is in progress. Thereafter, you say that I have to add your name servers (ns1.heliohost.org and ns2.heliohost.org) at Spaceship for that domain. Now, I already have the free domain "sumanlal.heliohost.us" in your Tommy server. I put in a temporary "index.html" file as the folder contents were visible on typing the URL. Now, for this new domain which I will point to your space, in which folder should I upload the files?

Hello, I would like to request a complete reset/wipe of my account associated with the username sameerswedev. I understand that this action is permanent and that all data will be permanently deleted and cannot be recovered. I have already backed up any important data. Please proceed with the account reset. Thank you.

You suggested transitioning to morty. how does the work and what to do?

Sorry for trouble again, I am now available and can further reduce the load

My debit card has been expired and I want some time to get a new one. Can you please give me 14 days for that ?

Okay, thanks for the answer.

DNS recreated.

This support request is being escalated to our root admins who can fix the DNS.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

My user name is bitstream. As part of the recent DNS issues it seems "bitstream.helioho.st" does not have a valid DNS entry. Could this be fixed? Thank you.

My user name is bitstream. Please create the add-on domain "kscaller.bitstream.helioho.st" in my account Thank you.