All Activity

The firewall probably blocked it. Do you know what IP address the connection comes from?

i want to add a domain to my account: "megadash.helioho.st"

Additional Info: I made a change in my site at Render to point to another MySQL database instance and it worked fine. So, somehow, Heliohost is blocking the access from Render!

Hello, my username is stephen225. I'd like the following domain name removed: sambiz.co I've moved it elsewhere. Thanks! Stephen Magrowski

Which domain?

Dear HelioNet Support Team, We were sincerely surprised to receive this information, as we essentially use the email accounts hosted with HelioNet only for receiving emails. You may even verify this by reviewing the account history from previous months. The most likely explanation is that someone may have gained access to one of our passwords and used the SMTP service to send these emails without our knowledge. If you could kindly inform us which sender address was used, I would be able to confirm whether it is one of our regular addresses or perhaps an old and forgotten account that is no longer in active use. In any case, we sincerely apologize for any inconvenience this situation may have caused. We are fully willing to immediately change the passwords for all of our accounts if you allow us to continue using your services. Thank you very much for your attention and understanding. We remain at your disposal for any further clarification you may require. Yours faithfully, Jefferson Midei

This support request is being escalated to our root admins.

Your account was suspended for sending 1117 emails. Can you explain how this happened?

Dear HelioNet Support Team, I hope this message finds you well. I am writing to respectfully request a review of the suspension of my account, as I believe there may have been a misunderstanding or an error in this decision. To the best of our knowledge, we have been fully compliant with all the requirements, terms, and rules of the service. For this reason, the suspension came as a surprise to us, and we kindly ask that the matter be reviewed with care. If any issue has been identified on our account, we would sincerely appreciate the opportunity to better understand it and promptly address anything that may require clarification. We are committed to following all HelioNet policies and maintaining full compliance with the platform’s standards. Therefore, I respectfully ask that my account be reconsidered and, if possible, restored. For reference, the email associated with the account is: eu@jeffersonmidei.com.br Thank you very much for your time, attention, and consideration. I look forward to your response. Yours faithfully, Jefferson Midei

Thanks

Your current balance was $0.2399 plus $4 plus $0 bonus brings your new balance to $4.2399. Based on your usage for the last 30 days this new balance should last you until 2026-08-18, but if your load increases it could run out sooner. In the future if you increase your balance by $5 or more at a time you get an additional bonus balance increase. Less than $5 doesn't get a bonus though. For instance, if you donate $5 you get a bonus of $1 for a total balance increase of $6. Thanks for increasing your Morty balance.

Hi, I am running a Moodle 5 site as a personal hobby project, and I need the max_input_vars parameter in the PHP settings to be set to at least 5000 for it to function correctly. Could you please help me update this or adjust it on your end? Thanks, C. Costa

This support request is being escalated to our root admins.

ID da transação: 72B260389J467182Y

Hi, Starting Apr 13 around 10pm EST, accessing my MySQL db (Johnny) from Render was TIMEDOUT with an exception: Error: connect ETIMEDOUT at PromisePool.query (/opt/render/project/src/node_modules/mysql2/promise.js:356:22) If I access from my home, I have no issue! Is there some sort of blacklist blocking the access? Any help is greatly appreciated.

You can refill your balance by donating through paypal at https://heliohost.org/donate and then posting the transaction id here so we can validate your payment.

Hi, How can I recharge my balance to continue with my Morty plan? My current balance is only $0.27. Thanks, C. Costa

Your account is being reset. You'll receive an email when the reset is complete to create a new account. As for the space usage, it was caused by 539MB worth of laravel logs in ~/httpdocs/storage/logs because your app was crashing repeatedly. The logs were almost entirely stack traces caused by a missing route.

Hello HelioHost Support, I would like to request a full reset of my hosting account to start over. Username: argoma Registered Email: argomagroup@gmail.com Reason: i dont know whay storage is full. but no warning massage, want to start fresh, please reset as soon as possible. thanking you.

Domains added, they'll take effect in about forty five minutes.

Hello, good day. I would like to request additional domain. My username is: kirkhezir123 Domains needed: singburisdacenter.heliohost.us khcabz.heliohost.us Thank you.

thank you

Johnny is currently experiencing intermittent connectivity issues, we're currently working on a fix.

No problem

After you were unsuspended, your site was promptly attacked by 250+ IPs all at once, which caused substantial downtime for thousands of other websites. In addition, upon further review, we've determined that your account is also violating the terms of service (specifically the clauses that prohibits offering modifications or cheats for online games as well as copyright infringement, your script is apparently some kind of keygen or licensing tool for PUBG or a PUBG cheat). Due to the substantial downtime caused by your site as well as the TOS violation, HelioHost has chosen to issue a permanent ban from our services. You will need to find a new host.