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You're suspended because your account was found to contain malware at the following path. Reviewing the file shows its a webshell. Can you explain why this is there? /home/steamspace.in/simbaprojects.com/css/fonts/index.php

there are router for each rooms and I can access most of them

so this because of the free internet from my school, it's a free network provided by my uni

Hi, My hosting account have been suspended, maybe due to 3 to 4 months of inactivity. I request you to unsuspend my account. Username: steamspace Server: Tommy Main domain: steamspace.in

Please do not create multiple topics for the same issue See: https://helionet.org/index/topic/65898-solved-account-suspended/

That's unlikely to be it, but Krydos can confirm for sure. Most often, users are flagged for logging in from shared networks, using VPNs, or genuinely creating more than one account.

Username: gtolomea Server: Johnny Email: gtolomea@gmail.com Hello, I received a message saying that there was a new login to my account that may indicate a violation of the Terms of Service. I just want to confirm that the login was mine. I think this might have been triggered because I log in again every time I reopen my browser, which could make it look like multiple devices. Please review my account and let me know if any further action is needed. Thank you for your help!

Account unsuspended, it'll start working soon.

Logging in from a school internet connection where another student also has an account. I think this is the reason for my suspension. I would like to keep sphinx0945, I don't know about the other student though. Thank you for responding.

Logging in from a school internet connection where another student also has an account. I think this is the reason for my suspension.

You were suspended for violating our terms of service by creating more than one account. Which account would you like to keep?

This is sphinx0945 from Jhonny, i tried to login to update what im working. But, its suspended?, I didnt break any rules that could led to this suspension. I would like to have it unsuspended as i want to continue my work if possible. Thank You.

You can close this now

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

The file has been deleted. Keep in mind you can fix this yourself by increasing your storage space at https://heliohost.org/dashboard/storage/ rather than waiting for an admin.

An administrator will be able to handle this for you.

Hi, My account is overuse because I have big CSV file, could you please remove it and activate my account

The .htaccess that was on there came from the flyingpress cache plugin. I wonder if that plugin is defective... Either way, I'm glad to see you figured it out. A lot of times WP problems are just simple issues even if we can't figure out why they originally occurred.

Domain added, it'll take effect in about twenty minutes. You'll need to create an A/AAAA record to Morty's IP or switch to HelioHost's nameservers if you haven't already.

Please add domain ebondragon.org w2hsystem Thank you

After i replace the .htaccess with the default wordpress one, its fixed, maybe its the faulty .htaccess file

2 days ago, after that is suddenly broke. And yeah, the last time you fixed it is when the softaculous replace the .htaccess I'll try it anyway

I don't see any files that would match these URLs on your account. If these are supposed to be dynamically produced by WP, then WP is probably just broken (not uncommon for WP...). Did WP update perhaps? Your site also has a lot of complicated rules in the .htaccess due to some cache plugin that was installed, it's completely possible that plugin broke. Also, when was the last time these pages did work? I remember visiting this site as part of researching another issue a few months ago, and it had the same issue then (subpages didn't work), so that makes me question when this last worked (or if this has ever worked). The only thing I can suggest is to try is turning off the proxy ("orange cloud") on cloudflare, but I'm not sure that's going to do much in this case since the issue is that the server can't find the content. I'd usually suggest renaming .htaccess so its ignored too, but in this case that may just make the issue worse, especially if you're relying on rewrite rules for pretty URLs.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Here's a guide I found on how to install Tomcat on Ubuntu 24. Since you have root access to the VPS you have the ability to install anything you want without an admin's help. https://medium.com/@jasonrbodie/learn-linux-install-apache-tomcat-10-and-nginx-on-ubuntu-24-04-5bcdd9fad1c9 If you're new to Linux or if if you have any questions feel free to ask. We prefer to give users the opportunity to learn how to do stuff like this themselves if they're willing to learn. If you mess things up you always get 1 free rebuild per month.