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Hi, I recently paid the $19 fee to upgrade my account to Morty. The payment was made last Thursday (April 30th), but I haven't heard back from Krydos and my account is still in the Johnny server. I had been in touch with Krydos about this request through ticket #546672, and prior to the forums downtime during the weekend, that post had been updated with all my email communications with Krydos, including the message where I notified him about the payment (and included a screenshot of the payment confirmation on Stripe). However, after the forums were back online, the topic is now showing as closed again and all the latest communications from April are gone. I sent Krydos another email on Saturday asking him about the status, but haven't heard back from him. So I'm posting this message here. I'd like to know when I can expect my account to be moved to Morty so I can start uploading my files. Please let me know if you need the screenshot I had shared with Krydos showing the payment was made, or if you need any additional information to proceed. Thank you.

root@control [~]# dig +short A @ns1.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short A @ns2.heliohost.org affittimastrogiuseppe.helioho.st 64.62.151.106 root@control [~]# dig +short AAAA @ns1.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 root@control [~]# dig +short AAAA @ns2.heliohost.org affittimastrogiuseppe.helioho.st 2001:470:1:1ee::2009 Should be good to go now.

All of your German logins are from VPNs. You probably just forgot to connect to your German VPN one time, and revealed your country. Obviously our US government is very anti-Iran right now, so it's not worth getting shut down and 7000 other users losing their hosting because we knowingly allowed one Iranian to use our hosting. Our backup system is broken right now, but we should be able to get it working again in the next few days. I'll reply to this email once your backup is available for download.

Thank you so much for the rapid assistance.

Missing DNS zone fixed. It may take a few minutes to be available everywhere.

An attempt to recreate the DNS zone failed. ERROR 3: Cody zone file is corrupt. Escalating. EDIT: Just realized I forgot the second : in the IPv6 for this one...probably the issue. Now how do I fix that?

Fix DNS of betterapps.heliohost.us Add Domain - betterapps.online

Missing DNS zone fixed. It may take a few minutes before its available everywhere.

Missing DNS zone fixed. It may take a little while before everyone can reach the site again.

DNS for zone thedannified.helioho.st is not missing. We are currently unable to delete domains due to the recent DNS server failure. Work on restoring that functionality is ongoing.

Hello HelioHost Team, my account is BGT and our domain is still down after the crash. the DNS record is bgt.heliohost.us Please have a look when you can Thanks for your job guys!

Escalating to Krydos for reconsideration since you no longer live in Iran. It's possible that proof of non-Iranian residency may be required (e.g. German residency papers, non-Iranian passport, etc.) to be unsuspended.

Dear HelioHost Support, Thank you for your response. I wanted to clarify that I no longer reside in Iran — I have relocated and currently live in Germany. As such, the US Federal Regulations restriction regarding Iran would not apply to my account. Could you please reconsider the suspension in light of this updated information? However, if restoring my account is not possible at this time, I kindly ask that I be given a way to retrieve my files and data. I have important files stored on the account and would greatly appreciate the opportunity to download a backup before any permanent action is taken. Thank you for your time and understanding. Best regards

I am experiencing issues with the site antoniodifelice.heliohost.st For the past few days, it hasn't been loading and is displaying the following error: This site can’t be reached. If I reach the index page through Plesk control panel the website works. I think there is some DNS resolution issues Could you please help me with this?

Howdy, Admins! 🤠 I recently renewed my Tommy account today from inactivity since I thought of experimenting/tweaking my mail services from my main domain to use the mail forwarding feature on it. However, I have only realized just now that due to the recent DNS errors/issues, I cannot send or receive emails at all nor open my Webmail Roundcube. I humbly request for your assistance to fix/recreate my DNS again to resolve this issue. Here's my account details for your reference: Username: TheDannified Domain: thedannified.helioho.st Server: Tommy Additionally, I would appreciate to have some of my disabled domains on the same account to be removed as well, particularly the following: eunoia.social kitakitaproject.site Thank you very much! Best regards, TheDannified

I added the database. Create a free website laptoprecordsmanager.helioho.st Enable remote access to that database lrmdatabase Thanks in advance

Due to US Federal Regulations, HelioHost is unable to do business with users who reside in or are affiliated with the country of Iran.

Fixed missing DNS zone. It may take a few minutes to resolve and up to 4 hours for everyone to see it.

Fixed DNS zone. It may take a few minutes to start resolving, and up to 4 hours for everyone to be able to reach it.

thanks

The root admins will reply in here once it's been fixed. As you can read in the News section here (https://helionet.org/index/topic/67623-when-servers-explode/) there have been server problems recently, but for these DNS issues, they are trying to action them as quick as they can.

ok thanks, if you dont mind. can you let me know when the site should be able run back on. Because my assinment is due tomorrow and i might need to make few changes when i submit my assignment. Thanks

The unpaid volunteer staff try to help as quickly as possible. However we donate time here outside of our other responsibilities like paid work, school, family, etc so our free time can vary.

What is the TLD of the domain you want added, .com, .net? You can add your own database inside Plesk for the domain once it's been created.