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Translation: Domain added. it can take up to 2 hours to start working.

Hello HelioHost Team, I received a notice about a possible Terms of Service violation regarding multiple accounts, and I want to clarify. I am developing a website for another person. For testing and hosting purposes, I created a new account to set things up for them. My plan is to transfer the account to them by changing the email so they will have full ownership and access going forward. I understand your concerns about multiple accounts, but I want to emphasize that I will only maintain my personal account, and the new account will belong solely to the person I’m developing the site for. Also while saying to users that they can respongby email in 24 hours and can avoid any downtime for their website , if the user does reply ghosting his email and then proceding to suspend the accounts without listeining their points, i believe is very saddening to see from an organisation which is acting against its motto now , oppressing people and their voice. Thank you for your understanding! Best regards, [Neonstudio] Sent from Proton Mail for iOS

Well that's different. Krydos would be the one who would need to look at this. Escalating.

This looks like it was already reset twice in the past 48 hours. Is there something wrong you're trying to fix, and do you still need it reset again?

Thank you, and I will keep this in mind. Have a great weekend, Mike

Domain added, it'll take effect in about an hour. You'll need to create an A/AAAA record to Johnny's IP address or switch to HelioHost's nameservers for the domain to work.

Your account has been reset. You should receive an email shortly to recreate it.

Thanks. No. I have the free account and it works. You need to setup dropbox api to get the keys. plenty of guides around. One that comes to mind is how to setup rclone with dropbox. You would obviously use just the instructions how to setup the api and get the keys. if anyone needs help I can show how I did it.

Thanks. It's working now

Looks like you raised a duplicate request by email, which has been replied to. Please refer here. Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

Domain added. It can take up to 2 hours to function.

Your account has been reset, you should receive an email to recreate it shortly.

You actually already have vps10.heliohost.us, but if you want a specific .helioho.st or .heliohost.us domain added, we can do that as well. We stopped providing .heliohost.org domains a couple years ago, so those are only available to staff members and legacy users.

Thank you!

Thank you!

DKIM, SPF, and DMARC have been set up for the domain nelavoi.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup You can find the A and AAAA record under the dropdown menu of your domain in Plesk.

Your account is being reset. When the reset completes, you'll receive an email with a link to finish setting up a new account. After the process is complete, your old account's data will be available for download at https://heliohost.org/backup/ in case you need any of the content.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Remote access enabled. host=64.62.151.106 port=5432 user=mhqwang_master dbname=mhqwang_cb password=<set in Plesk>

Like Wolstech said, Tommy doesn't have Redis, so I'm not entirely sure what the point of installing this module is. You can install Redis on a VPS though. https://heliohost.org/vps/ If you really are planning on connecting to an external Redis server from Tommy let us know, and I can take a look at whether installing the Python module is possible.

Alright, thank you for your assistance!

Domain added. It can take up to 2 hours to function.

The pending suspension for the account nathanielcaimoso has been canceled.