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  1. Today
  2. The account celesetatone1 looks like it's already been reset. We can't add domains to accounts until after you recreate the account. Please check your email for a link to finish the reset and create the new account. Once that's completed, let us know and we'll add the domain for you
  3. This support request is being escalated to our root admins who can look into this further for you.
  4. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups
  5. Soo as it turns out, on Jonny you can safely place your .env file in the root of your app and the server will automatically prevent it from being served to a client. for this sample project, the path is load_dotenv("/home/dkobrin.helioho.st/flask.dkobrin.helioho.st/MyNewFlaskApp/.env") as an extra layer of safety I am also adding the following to my .htaccess file instructing Apache to deny requests for .env files #hide .env files from http access <FilesMatch ".env"> Order allow,deny Deny from all </FilesMatch>
  6. I would like to stop using code hosting on github. I moved to codeberg, some of my private git repos are on github. unfortunately, codeberg won't allow private repositories based on their TOS, only some exclusions for small files like personal notes, .env files, etc. codeberg is focused only for open-source projects. so, what im planning now is to store private git repositories only on my local machine. but transferring changes to heliohost using filezilla is hassle because some files are not syncing properly, like you need to transfer each and every file unlike git which is better to transfer files and you'll be assured that files in local and remote are in-sync properly. however, that would be a problem then. I'd like to use Git but at the same time, I won't like to use online code hostings especially github for private repositories.
  7. The module smtplib is a default module that is present in all Python installs, and doesn't need to be requested.
  8. Yesterday
  9. For SPF, use this (leave the name field blank, use this as value): "v=spf1 include:tommy.heliohost.org ~all" For DMARC, enter the name as _dmarc, and use this value: "v=DMARC1; p=quarantine" For DKIM, the record needs to be generated in Plesk under the mail settings as its unique to each user. Turn it on, apply the settings, then click the ? next to the DKIM settings and it will show you the correct records to use.
  10. Thanks. I never thought of the laptop as an attack vector. That's why I kept getting hacked Thanks
  11. Last week
  12. Domain added. it can take up to 2 hours to start working.
  13. Changed. it can take up to 2 hours for the new domain to start working.
  14. thanks
  15. I utilize Brevo's Transactional Email service to test emails on my local development server for my project and have never had an issue. They allow 300 emails/day, which is more than enough for me. though I have yet to try SMTPSmart, I observed that it lacks a free plan or trial period, making it difficult to evaluate before subscribing.
  16. Your account has been reset. You'll receive an email when the reset completes with a link to finish creating a new account. The contents of your old account will be available at https://heliohost.org/backup/ once the reset is complete.
  17. Added. it can take up to 2 hours to start working.
  18. Thank you for increasing your Morty balance. Since you paid $20 I added $25.2631 to your balance which was $1.3282. So your total is $26.5913 now. Based on the load from the last month that should last you about 808 days or until 2027-10-07. We'll email you when you get low.
  19. Remote access enabled. host=65.19.154.90 port=5432 user=victord1_eventdly_app dbname=victord1_eventdly password=<set in Plesk>
  20. Unsuspended. It may take a few minutes to work again.
  21. The Internal Server Error on the test.py was incorrect permissions. They need to be set to 755, you had them set to 774. I fixed them for you and the script works now. https://techsite.helioho.st/cgi-bin/test.py The 502 errors are normal on Johnny and Tommy plans. See https://wiki.helionet.org/502_Bad_Gateway Poor performance is also unfortunately normal on Johnny and is due to overcrowding. The only fix for that is to use extremely lightweight code or static HTML, or move to a different server.
  22. You were suspended for one of your wordpress installations being hacked. you will need to reset your account to continue using it.
  23. Your account is suspended because we need more information regarding the content hosted on the account. We detected a possible fake university login screen hosted on your account. HelioHost does not allow phishing or illegal activity. Can you explain what it is for?
  24. Please reset my account, make initial state and add new domain name celestat.site
  25. Domain added. it can take up to 2 hours to start working.
  26. You're suspended because our system thinks you have more than one account. Users are only allowed to have one account. Which one do you want to keep?
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