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Showing topics posted in for the last 365 days.
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[Solved] Adding funds to my Morty plan balance
Krydos replied to costacja's topic in Escalated Requests
Your current balance was $0.2399 plus $4 plus $0 bonus brings your new balance to $4.2399. Based on your usage for the last 30 days this new balance should last you until 2026-08-18, but if your load increases it could run out sooner. In the future if you increase your balance by $5 or more at a time you get an additional bonus balance increase. Less than $5 doesn't get a bonus though. For instance, if you donate $5 you get a bonus of $1 for a total balance increase of $6. Thanks for increasing your Morty balance. - Today
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Hi, Starting Apr 13 around 10pm EST, accessing my MySQL db (Johnny) from Render was TIMEDOUT with an exception: Error: connect ETIMEDOUT at PromisePool.query (/opt/render/project/src/node_modules/mysql2/promise.js:356:22) If I access from my home, I have no issue! Is there some sort of blacklist blocking the access? Any help is greatly appreciated.
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Your account is being reset. You'll receive an email when the reset is complete to create a new account. As for the space usage, it was caused by 539MB worth of laravel logs in ~/httpdocs/storage/logs because your app was crashing repeatedly. The logs were almost entirely stack traces caused by a missing route.
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Domains added, they'll take effect in about forty five minutes.
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[Solved] Request to change Domain name
kirkhezir123 replied to kirkhezir123's topic in Customer Service
thank you - Yesterday
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Johnny is currently experiencing intermittent connectivity issues, we're currently working on a fix.
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No problem
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After you were unsuspended, your site was promptly attacked by 250+ IPs all at once, which caused substantial downtime for thousands of other websites. In addition, upon further review, we've determined that your account is also violating the terms of service (specifically the clauses that prohibits offering modifications or cheats for online games as well as copyright infringement, your script is apparently some kind of keygen or licensing tool for PUBG or a PUBG cheat). Due to the substantial downtime caused by your site as well as the TOS violation, HelioHost has chosen to issue a permanent ban from our services. You will need to find a new host.
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I just realized that I accidentally changed the nameservers. I’ve set them back to HelioHost’s, and everything is working normally again. Sorry for taking your time — it’s already resolved.
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IP unblocked.
- Last week
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Hallo! The heliohost.org subdomains are not available, the choices are helioho.st or heliohost.us. Since your current main domain ends with helioho.st, I've created the new one with the same ending, and I've now added ulwu.helioho.st to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Schönen Tag noch! 🙂
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Domain added, will take effect in about 10-15 minutes.
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DKIM, SPF, and DMARC have been set up for the domain agus787.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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[Solved] Domain implementation for my website
benyaminayoucef replied to benyaminayoucef's topic in Customer Service
Thanks for the help wolstech. -
[Solved] Add domain to account username kdn: new domain: lurkn.app
MoneyBroz replied to kdn's topic in Customer Service
Domain added. It can take up to 2 hours to start working. -
Changing to VPS: No need to move data or anything
Krydos replied to devzx's topic in Escalated Requests
15 of your 20 days are used up now, and there is still no subscription set up. Here is the link again https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=FAPWJ54ESVHXQ If a subscription still isn't set up for this VPS before 2026-04-14 it will be powered off until a payment is made. We'll email you before your VPS is powered off too in case you're just ignoring this forum, but do read your emails. -
PHP 8.5 is now available on all of our hosting plans, including the free Johnny plan. We've also taken the opportunity to upgrade Plesk to the latest version and do a thorough upgrade of all system packages. The performance for the Johnny server has been a little slow for the last few days due to high load, but things are going back to normal now. There may have been a few errors messages as various services restarted, but now that the maintenance is over let us know if any of the error messages persist. We try to avoid doing upgrades too often, because they can cause downtime and slow performance, but it's critical to keep everything up to date to avoid vulnerabilities.
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CF is just short for Cloudflare and the system is looking for their name servers specifically. If a domain's name servers end in .ns.cloudflare.com the system ignores the domain's IP addresses entirely. I think these domains used to be verified via file, but I'm not even sure we actually still do this because certain features like Turnstile would be incompatible with it (Krydos would be the admin who would know if we still validate CF domains). I know Lets Encrypt sometimes has issues renewing certs on domains that use Cloudflare for this reason. When people have issues renewing certificates, the first response we always give is "temporarily turn off Cloudflare's proxy and security options and try again" and it always fixes it.
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DKIM, SPF, and DMARC have been set up for the domain codecreature.net. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.
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Your account must have a domain associated with it, and akels.cl is the only domain you have. We can change your domain to a .helioho.st or .heliohost.us domain if you'd like.
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[Solved] Add SPF, DKIM, and DMRC to my Account
douglaswebster21 replied to douglaswebster21's topic in Customer Service
Thank you, the test is reporting 10/10 and my gmail account is receiving the emails as well. Regards Douglas -
My apologies, the issue described previously with 404 errors, at least this time (after reset) does seem to be related to waiting for an apache restart.
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Domain changed, it'll take effect in about 30 minutes.
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[Solved] Why was my account suspended? (devashraf)
wolstech replied to devashraf's topic in Suspended and Queued Accounts
Glad to see you figured it out Please let us know if you need anything else.
