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You do indeed need to reset your account if you tried the toolkit and want to remove it or start over with it. The tool kit (or possibly softaculous, not sure if it can change doc root when you install an app from it or not) is the only way to change the document root on your side. Laravel is rather poorly supported on our servers. It does work, but you would need to use the tool kit to create a skeleton app, then manually replace the skeleton files with the software you’re trying to install, probably via FTP. You can run artisan commands from the toolkit I believe if needed. I’ve gone ahead and reset your account again for you.

You’re likely using the wrong path to the binaries. Its /usr/bin/python3.12 (or python3.9). All accounts have access automatically, this is not something that has to be requested. Please see: https://wiki.helionet.org/Python_Tutorial

You're very welcome! This support request is being escalated to our root admins who can set up the alias for you.

Subdomains don't get a httpdocs folder. Instead, you'll see new folders at the same level as your httpdocs folder (which is where your main domain files go) with the same names was your subdomains. You'll put the web files for the subdomains in the folders named after them.

I have backed up all the files from my domain locally, so please feel free to go ahead with resetting my account and making niraj-stha.com.np the main domain. Also I would like to request that the subdomains (api, admin, blog) be added as mentioned earlier. Thank you so much for your assistance and I appreciate your help in getting this all set up

You just need to set the name servers as you did, and ask us to add the domain to your account. As MoneyBroz asked above, what's your account username?

We'd normally suggest that you simply request a second domain instead (you can have up to 10 at no cost), then build the site on the extra domain. You can just send the files and databases to the other person when the project is finished for them to set up. That said, since you already went this route, I'll allow it this time, but what you're describing does technically violate our TOS because you do own two accounts up until you give the second account to the other person. Alternately, in the future if you really want to have an entire account you can transfer to someone in a ready-to-go state, you could buy a Morty account for them. Morty accounts don't have a multiple account restriction, so you could buy a $5 Morty account and build their site in there, then when you're finished, just transfer it and let the balance run out, it will turn into a Tommy account at no cost to them. Unsuspended.

Translation: Domain added. it can take up to 2 hours to start working.

Well that's different. Krydos would be the one who would need to look at this. Escalating.

Thank you, and I will keep this in mind. Have a great weekend, Mike

Domain added, it'll take effect in about an hour. You'll need to create an A/AAAA record to Johnny's IP address or switch to HelioHost's nameservers for the domain to work.

Your account has been reset. You should receive an email shortly to recreate it.

Thanks. No. I have the free account and it works. You need to setup dropbox api to get the keys. plenty of guides around. One that comes to mind is how to setup rclone with dropbox. You would obviously use just the instructions how to setup the api and get the keys. if anyone needs help I can show how I did it.

Thanks. It's working now

Looks like you raised a duplicate request by email, which has been replied to. Please refer here. Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request.

Domain added. It can take up to 2 hours to function.

Your account has been reset, you should receive an email to recreate it shortly.

You actually already have vps10.heliohost.us, but if you want a specific .helioho.st or .heliohost.us domain added, we can do that as well. We stopped providing .heliohost.org domains a couple years ago, so those are only available to staff members and legacy users.

Thank you!

Thank you!

DKIM, SPF, and DMARC have been set up for the domain nelavoi.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup You can find the A and AAAA record under the dropdown menu of your domain in Plesk.

Your account is being reset. When the reset completes, you'll receive an email with a link to finish setting up a new account. After the process is complete, your old account's data will be available for download at https://heliohost.org/backup/ in case you need any of the content.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.