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Your account has been reset, you should receive an email to recreate it shortly.

You actually already have vps10.heliohost.us, but if you want a specific .helioho.st or .heliohost.us domain added, we can do that as well. We stopped providing .heliohost.org domains a couple years ago, so those are only available to staff members and legacy users.

Hello HelioHost Support Team, My account username: osamalovirboy Affected site / subscription: turkiii.helioho.st I uploaded a PHP/Laravel application to my hosting via Plesk File Manager, extracted the files into httpdocs, and now I get a "504 Gateway Time-out" in the browser. I am a beginner and need your help to make the site run correctly. The Plesk control shows the Document Root field locked (value: httpdocs) and I cannot change it. Please assist with the following items (step-by-step or perform them on my behalf if possible): 1) Document Root - Please change the Document Root for this subscription to: `httpdocs/public` - If you cannot change it, please advise and perform the secure alternative: move the **contents** of `public` into `httpdocs` and update index.php autoload paths correctly (or tell me you will do that). 2) PHP version and extensions - Confirm the PHP version assigned to my site (I saw PHP 8.3.21 in Plesk — please confirm). - Ensure the following PHP extensions are enabled for this domain: `pdo_mysql, pdo, mbstring, fileinfo, openssl, tokenizer, xml, ctype, json, bcmath, gd`. - If any extension is missing, please enable it or tell me the steps. 3) File permissions (storage & cache) - Set the following permissions (recursively) on the app directories: - `storage/` → 775 (owner write) - `bootstrap/cache/` → 775 - Confirm these were applied. 4) Database & .env - Confirm the MySQL database was created successfully and that I can access phpMyAdmin. - If you prefer, I can create the DB and user; otherwise please confirm the DB name and username assigned. - Confirm that `.env` file is in place and that `APP_URL` is set to `https://turkiii.helioho.st`. 5) APP_KEY and Composer - Please run (or allow me to run) the following commands from the project root: - `composer install` (if vendor is missing) - `php artisan key:generate` - `php artisan config:cache` - `php artisan route:cache` - `php artisan view:clear` - If you need the exact PHP binary path for Plesk, please use `/usr/bin/php` or the appropriate PHP CLI path on the server. 6) Scheduled tasks / Cron - Enable cron / Scheduled Task that can call a URL or run curl/wget. Example cron command for scheduled posting: ``` * * * * * /usr/bin/curl -s "https://turkiii.helioho.st/post/cron" > /dev/null 2>&1 ``` - Please confirm whether `curl` or `wget` is available for scheduled tasks. 7) Logs and cause of 504 - Please check the latest webserver / PHP / application error logs for `turkiii.helioho.st` and paste the last 20 lines of relevant errors (or tell me what you found). The 504 appears immediately after I uploaded the app — I suspect the document root or missing app setup is the cause. 8) Security / .env protection - Ensure `.env` is not accessible via the web (deny public access to `.env`) and confirm `.htaccess` rules or server-level rules applied to protect sensitive files. 9) If you perform the changes - If your team can perform the above changes, please reply with: - Which steps you performed - The exact Document Root path set - DB name and DB user (so I can update `.env` if necessary) - Confirmation that APP_KEY was generated - Confirmation that cron is available and working - Any remaining manual steps I must run via Plesk File Manager I am new to this, so please provide brief step-by-step feedback or do the fixes for me if possible. Thank you very much for your assistance — I can provide any screenshots or additional details you need. Best regards, Osama (username: osamalovirboy) email: [osamalovirboy@gmail.com]

Thank you!

Thank you!

DKIM, SPF, and DMARC have been set up for the domain nelavoi.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Domain removed and new domain added. it can take up to 2 hours for the new domain to start working. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup You can find the A and AAAA record under the dropdown menu of your domain in Plesk.

Your account is being reset. When the reset completes, you'll receive an email with a link to finish setting up a new account. After the process is complete, your old account's data will be available for download at https://heliohost.org/backup/ in case you need any of the content.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Added.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Remote access enabled. host=64.62.151.106 port=5432 user=mhqwang_master dbname=mhqwang_cb password=<set in Plesk>

Like Wolstech said, Tommy doesn't have Redis, so I'm not entirely sure what the point of installing this module is. You can install Redis on a VPS though. https://heliohost.org/vps/ If you really are planning on connecting to an external Redis server from Tommy let us know, and I can take a look at whether installing the Python module is possible.

Alright, thank you for your assistance!

Domain added. It can take up to 2 hours to function.

The pending suspension for the account nathanielcaimoso has been canceled.

You're welcome! I see you've also asked for the modules here so please follow that thread for updates. By the way, raising the new thread for the modules was the right thing to do. 🙂 Admins like myself can add/remove domains, but only a root admin can add Python modules, so keeping reach request for domains and modules in its own separate thread makes it easier to get the request to the right admin level who can make the changes needed.

Domain added. it can take up to 2 hours to start working.

We can certainly reset your account if you want, but when I check your site now, it loads for me: Have you tried clearing your cache? Please give that a try and if you still want a reset, please let us know.

Generally we require people to request forum account deletion by logging in to the forum account you want deleted and making a post like "delete this forum account, please". The reason for this is so people can't just request deletion of random other people's forum accounts. For instance, Krydos says, "Delete my extra MoneyBroz forum account that I no longer have access to." Why don't you have access to that forum account anymore? Have you tried resetting the password?

Domain test2.helioho.st has been added. It can take up to 2 hours to work. Note that there is a limit of 10 domains per person, you're now using 9.

Deleted. Thank you for using HelioHost.

For one time donations, just a Tommy account and extra space at the moment. Sometimes we offer additional incentives when we have fundraisers though. Our other offerings (Morty and VPS) are commercial subscriptions that have to be continuously paid for to keep them active. Morty accounts turn into Tommy accounts if they run out of money. VPSes get turned off and eventually deleted.

The 965 MB .csv file has been deleted. If you're having trouble staying under the 1000 MB limit don't forget that you can upgrade your storage at https://heliohost.org/dashboard/storage/

Yes. Let me clean it up and upgrade