New Topics

Hi, I would like to add a new subdomain on my account. My username is idkwtchoose. I want the subdomain to be named "dawgbox", so "dawgbox.helioho.st". If it isn't available, I'll just try to choose another one. Thanks.

Domain added. Please be sure to configure DNS, either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk. The domain can take up to 2 hours to function.

Main domain changed. it can take up to 2 hours for the new domain to start working.

Since you didn't specify the TLD, I guessed that since you already have the lovre07 domain ending with ".helioho.st" that you wanted the others to end the same as well. So I've now added last140.helioho.st and ngr.helioho.st to your account. To avoid staff having to guess and risk getting requests wrong, when asking to add domains in the future, please note that we need to know the full addon domain name you want, including the top-level domain (TLD): - If you're using HelioHost's domains, specify either helioho.st or heliohost.us - If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) You can read more about the information needed to add domains in our Wiki here: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Main domain changed. it can take up to 2 hours for the new domain to start working.

Since our Johnny server is scheduled to be upgraded to faster hardware soon, so we've decided to increase the number of free accounts that we allow new users to create each day. After increasing the limits a few days ago we've seen free signups stay open for 10 minutes, 20 minutes, and even as much as 48 minutes. Keep in mind we have no direct control over how long free signups are open. We just monitor the uptime, speed, and load of the Johnny server. Then we take into consideration how many accounts get abandoned and go inactive each day. Finally we use all of that data to give away as many free accounts as we can, while still keeping the Johnny server "usable". Our goal is 97% uptime, and a load level of less than 20, which we consider good enough for a free service. If you need better uptime, or a faster loading website we have several upgrade options available. At times we've seen 20 accounts get reserved in less than a second, so even after raising the limit, it's still possible for signups to fill quickly. It really just depends on how many people are trying to signup each day. We generally don't disclose the exact number of signups available each day, because it can vary from day to day, but since the recent increase has caused free signups to stay open for nearly an hour it may be worth mentioning. If you're not very quick at clicking, this might be a good opportunity to get a free account, but if the uptime and speed of Johnny start dropping we may need to decrease the signups again. Our goal is to have free signups stay open as long as possible each day, but our free service is very popular so it tends to fill quickly. Let us know if you have any questions, or comments.

No problem. By the way, a 502 every few hours is actually normal because of Apache restarting to configure new domains and settings. Usually lasts a few minutes and then clears up on its own.

You need to provide a lot more information about what you're trying to do. Where are you seeing this error? What are you doing when you encounter this error? Is there specific code you're trying to run that is producing this?

Users are not able to change PHP settings themselves by design. The easiest solution is to use date_default_timezone_set at the top of your code instead.

Domain added. Please be sure to configure DNS. The domain can take up to 2 hours to function.

Select the domain, then if the option for Node is missing, select the "Get Started" tab to find it. I have no idea why some domains show it on the "dashboard" tab, while others do not, but the links go the same place regardless of which tab its on. There should be an X on that message to close that. These don't close themselves. Messages that appear on the admin side often do the same thing (stay until closed).

WSGI control access has been enabled on the domain atenahub.app.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/atenahub.app.br/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

On 2026-01-16 you created a Morty account with the username ronnievillegas. On 2026-02-08 you paid $2 to move your Morty account to Tommy for some unknown reason. On 2026-02-10 you tried to create a new Morty account using the same email address as your previous account that is now on Tommy.

Confirmation of step 3 provided here: https://helionet.org/index/topic/66887-restart-or-reload-the-wsgi-server/ so that thread's been escalated. Since this thread was initially for the add domain that's been completed, I'll mark this one as [Solved].

Please check your PMs for information regarding your Lily account.

Domain changed. It can take up to 2 hours to take effect. Also, I responded regarding the Morty account in your other topic here: https://helionet.org/index/topic/66881-create-account-error/#comment-298316

Deleted.

A subscription limit of 0 means you've been blocked from sending email. Users are limited to a maximum of 50 emails per day. Your account sent 73 back on October 25 and lost its ability to send email as a result. Note that for our accounts, we count by recipient so a single email sent to 2 people will count as 2 emails. I've gone ahead and reset it for you. You should be able to send email again shortly.

Hello! I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

The peel and jobs subdomains have been removed. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups You can keep track of the domains on your account by going to: Login > Plesk > Websites & Domains > you can view and count your domains to ensure they remain under the Tommy server limit of 10 maximum. The shoptions.net and temporarytest.shoptions.net domains have now been added. Please note that it may take up to 2 hours for the changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Installed. You can see the list of installed modules and their versions for Morty's Python 3.12 at https://krydos3.heliohost.org/pyinfo/info3.12.py

You were suspended for having more than one account, which one would you like to keep?

Thank you so much!

The specified backups have been discarded and the scheduled backup job has been turned off to prevent recurrence. If using scheduled backups, it's recommended to configure them with remote storage to prevent this from happening. Your domains can take up to 2 hours for the 503 Service Unavailable error to go away. Please let us know if you need anything else.

Thank you