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Fixed missing DNS zone. It should be available shortly.

In that case, I'll consider the data as being lost. Thank you for the reply!

We have recently received a few reports that someone has launched a phishing campaign to try to steal free HelioHost accounts. We're making this news post to remind you not to click any strange links in any strange emails claiming to be from us. A few things to keep in mind: If you contact support, 99.9% of the time you don't need to post your email address. The reason we require a username during signup is so you can contact support without disclosing any private information, such as your email address. We don't send emails from noreply.heliohost[at]gmail.com or from any other email services like outlook.com or yahoo.com. All of our emails will come from @heliohost.org, or if it's from our support forum, it will come from @helionet.org. We don't use a free Ngrok app to host our login page on some kid's laptop in Italy. Report these links to us or directly to abuse@ngrok.com to get it taken down quickly. We don't use AI to write strange emails to you threatening to suspend you for sending spam or any other reason. All of our emails are written by humans. Free signups are currently closed while we rebuild Johnny, but they will open again soon. There is no need to steal someone else's free account when you can just wait a week or two and then signup for your own account. It honestly doesn't make any sense to launch a phishing campaign against a charity to try to steal free accounts from people who are too poor to afford hosting, but I guess it's just more proof that most criminals are very very dumb, and since they're very very dumb, they resort to crime instead of legitimate activities. As obvious and sad as this phishing attempt is, if you're not paying enough attention or half asleep, it's possible you might accidentally fall for it. Don't click any weird links! Don't try to login to any weird phishing pages! Stay vigilant out there, people!

Domains need a valid TLD to be added such as .com .org or .net If you want to use a free heliohost.us or helioho.st subdomain then let us know the full subdomain such as example.heliohost.us or example.helioho.st

Remote access enabled. host=65.19.154.94 port=5432 user=funslemmens_vijfblad dbname=funslemmens_boris password=<set in Plesk>

Johnny databases were not recoverable which is why they were not included in the backups. If anything at all is available, it will be the raw server files (.ibd and .frm files) of individual tables in your database (.frm is the structure of a table and .ibd would be the data that goes in it), which are confusing and sometimes difficult to extract data from. If you know the names of the tables in the database, we can check if these are available for you.

This user is actually on Tommy and has 7 domains, which is why I asked for the URL. That said, I just realized it's all of his domains, and it's because his IPs on Cloudflare are incorrect. His DNS is set to Morty's IP but the account is on Tommy because he didn't refill his Morty balance. He needs to correct the DNS in Cloudflare on his end to point to Tommy.

This has actually been updated and remote PostgreSQL access does get transferred to the new server now. Most likely you didn't read the second email that says the new IP address that you have been moved to, and you're still trying to connect to the old IP. You need to use this IP now: host=65.19.154.93 port=5432 user=victord1_mund_dev_user_2 dbname=victord1_mund_dev password=<set in Plesk>

DKIM, SPF, and DMARC have been set up for the domain aftershannon.com. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

Subdomain added.

Just a reminder that you have 5 days left to get a new payment set up.

Johnny isn't rebuilt yet, so of course you can't login.

thanks

Fixed missing DNS zone. It should be available again shortly.

Your account is on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.

thanks much!

It looks like your account is under the storage limit now and is active. I'm going to mark this solved. Let us know if you need help with anything else.

It's no problem at all. We just don't want to miss anyone's requests by accident! 😅

That's the server performing an Apache restart. It happens approximately every 2 hours and lasts for a few minutes typically (the exact length of time depends on server load). The error is normal while the restart is in progress though.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

DNS issue is fixed, now just needs to provide a real email to get rid of the suspension page.

Password protection does require an Apache restart to turn on or off. The error is because turning it off deletes the password file, but until Apache restarts it’s still looking for the file that Plesk deleted. Just waiting 2 hours after turning it off should clear the error. You may need to clear your cache after Apache restarts. Also, when you turn it on, it can take up to 2 hours before it requires a password.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

When asking for a domain, please make sure you provide all the following information: Your hosting account username The full domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us before the domain you want (for example: coralsherwin2.helioho.st). If you've purchased a custom domain, specify the TLD (such as coralsherwin2.com, coralsherwin2.net, etc.) You can read more about the information we need to add a domain to your account on our technical documentation Wiki page at: https://wiki.helionet.org/Addon_Domains

I'll mark this as [Solved] so we know you're not waiting for Support to do anything on this thread. 🙂 If you change your mind, please make a new post to let us know you want to move to Morty for free while Johnny is being fixed. Thanks!