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The main website will be down for a while for a main database upgrade. The performance of our main database has just been getting worse and worse over the last few months, so we're probably overdue for an upgrade. This means the main heliohost.org website will be down for a while. If you need to login to your Plesk account in the meantime you may do so by going directly to morty.heliohost.org or tommy.heliohost.org or johnny.heliohost.org depending on which plan you're on. Once the main website is back online we recommend going back to logging in via heliohost.org to make sure your logins count towards your account activity though. Logging in directly to Plesk doesn't always update your last login date, so your account could go inactive.

Hello please add domain allmotorlink.com w2hsystem Thank you

This support request is being escalated to our root admins.

Hello! My username is parallelabstract I would like these domains added to my account please!: parallel-abstracts.com complicated-title.com Thank you for your time.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. It can take up to 2 hours to start working.

Domains added, they'll take effect in just under two hours. If you're not using HelioHost's nameservers, you'll need to create an A/AAAA record for each domain, pointing to Morty's new IP address.

Domain added, it'll take effect in about 110 minutes.

As said above, most of us have jobs and lifes outside of this project and sometimes it can take longer than usual to respond depending on how busy we are with other things, that being said the domain has been added. It can take up to 2 hours to start working.

I've changed the main domain on your account for you to fincollect.work.gd. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Your current balance was $7.3940 plus $5.00 plus $1.00 bonus brings your new total to $13.3940. Based on your load from the last 30 days your new estimated expiration date is 2027-06-10, but if your load increases it could run out sooner. We will email you occasionally to let you know how your balance is being used. Thanks for increasing your Morty balance.

Your site loads for me. If you're still having issues, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache The 502 errors will happen sometimes on Johnny, when Apache restarts, which happens every 2 hours. You can read more about this here: https://wiki.helionet.org/502_Bad_Gateway If you want to see the 502 errors less often, you could ugrade your hosting account to Tommy, Morty, or a VPS. There are more explanations on how to do that on the page I've linked, too.

Here is a breakdown of how your space is being used: Backups 0 MB Emails .25 MB Files 988.97 MB Trash .10 MB Logs 15.33 MB PSQL 0 MB MariaDB 44.06 MB Total 1048.71 MB And here is a closer look at the files category from above: 78M /home/bitstream.helioho.st/httpdocs 287M /home/bitstream.helioho.st/private 12K /home/bitstream.helioho.st/.composer 0 /home/bitstream.helioho.st/.wp-cli 0 /home/bitstream.helioho.st/wordpress-backups 0 /home/bitstream.helioho.st/.wp-toolkit 8.0K /home/bitstream.helioho.st/.ssh 227M /home/bitstream.helioho.st/imggallery.helioho.st 85M /home/bitstream.helioho.st/kcctest.helioho.st 0 /home/bitstream.helioho.st/tmp 0 /home/bitstream.helioho.st/var 29M /home/bitstream.helioho.st/usr 12K /home/bitstream.helioho.st/etc 0 /home/bitstream.helioho.st/dev 287M /home/bitstream.helioho.st/shootingstarssquaredance.org

Thank you so much !😀

When asking for a domain to be added, please make sure to provide the full addon domain name you want, including the top-level domain (TLD): If you're using HelioHost's domains, specify either helioho.st or heliohost.us If you've purchased a custom domain, specify the TLD (such as .com, .net, etc.) Since your current main domain is one of the free HelioHost domains ending heliohost.us, I guessed that you meant you wanted butangfindr.heliohost.us added, and I have now added this to your account. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache If this is not the domain you wanted added, please confirm the full domain including TLD. You can find more details on how to request addon domains, and all the details that should be included in your request, in our technical documentation Wiki site on this page: https://wiki.helionet.org/Addon_Domains#How_can_I_create_an_Addon_Domain?

Your account has been reset. When it finishes, you’ll receive an email with a link to create a fresh account.

Alright, we've started your account moving to the new version of Morty. We've tested the server quite a bit, but since it's so new there could still be some issues. If you notice anything weird please let us know immediately so we can fix it for the other Morty customers who come after you. I see you're using our nameservers, so the DNS records should get updated for you automatically with zero downtime. Thanks for volunteering to go first.

Domains added. It can take up to 2 hours to start working.

Morty is getting upgraded! Our fastest and most up-to-date server is getting even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect if you're on the Morty plan. What is changing: PHP: All of the versions of PHP currently available on Morty will still be available after the upgrade. Node.js: We are adding versions 25 and 24. All other versions of Node.js currently available on Morty will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.4 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://morty2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can reply to this email or click the contact support button below to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.

Domain renamed. It can take up to 2 hours to function.

We can see which email address is attached to your forum account to confirm your identity. You do not need to share your email address publicly, so I've removed it from your post. Looks like your account was suspended for exceeding the storage limit. You were using 1023.16 MB when the limit is 1000 MB. I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Next time, if you exceed the storage limit, you've got 2 other options besides an account reset: 1. You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space here: https://heliohost.org/dashboard/storage/ This storage space upgrade is good for the life of the account, and has no monthly cost. 2. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you.

That domain is currently on your account as an addon domain. If you want it to become your new main domain, this will require an account reset because in every case where a user has asked to switch an addon domain to be their main domain, the rapid adding and deleting of DNS records ends up breaking their account in some irreparable way, causing an account reset to be necessary to fix it anyway. Please review the details on this page, which will explain how to make an account backup and dowload it to your computer before the reset is done. This is strongly recommended since the reset wipes your account, as if it were a brand new account once again: https://wiki.helionet.org/Changing_Your_Main_Domain#Account_Reset_is_Required_to_Swap_Main_and_Addon_Domain Let us know when you're ready for the reset, and we can start that process for you. Then, during the account recreation, you can set the main domain to be the new one you want.

Hi, Thanks for the prompt response and solution. I indeed received the invitation email and was able to create an account. The issue therefore can be considered as resolved and this ticket may be closed. Thanks for the support once again. Regards, Dev Arya

Domain added. It can take up to 2 hours to start working.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache