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username: mifuyne I would like to add "mifuyne.com" as an addon domain to my account. Thank you!

It looks like dtfj was able to change their email address themselves, since when I check now the email address on the account is the non-institutional email address they wanted to change it to. 🙂 I've removed both email addresses from their post for privacy and data protection, and I'll mark this as [Solved].

Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello! I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Your next free account reset will be available on: June 14 2026. I also wanted to mention that if you didn't want to wait a week for the next free reset (if you need one), there's also a way to reset your account yourself by deleting it and recreating it. This way will start you off with a fresh account, the same as a reset does. We have the steps listed in our Wiki here, if you're interested: https://wiki.helionet.org/FAQ#Free_Self-Serve_Account_Resets_(with_Account_Delete/Account_Recreate) If you decide to give it a try next time and run into any trouble, please don't hesitate to let us know! 🙂

No, the backup from May will not contain databases. We were only able to recover the contents of the Home folder as of the day of the crash. The database server was damaged by the crash and associated disk issues, and the majority of the data was lost. If anything at all is recoverable, it's going to be raw server files that represent the table, and you'll need to spend some time trying to extract the data from them. The data will not be something that you can just import into a new account. Escalating to Krydos.

Domain added. It can take up to 2 hours to start working.

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it.

thank you.

Great thanks for sorting Eddy On 06/06/2026 04:53, HelioHost Support wrote: > I was wondering why that Morty invite wasn't being used. I deleted it > and applied the $6 credit to your existing Morty account. Your current > balance is $-0.1523 plus $5 plus $1 bonus brings your new total to > $5.8477. Based on your load for the last 30 days your new estimated > expiration date is 2026-11-30. If your load increases and you have > some overages this could run out sooner though. We'll email you > occasionally to let you know how your balance is being used. Thanks > for increasing your Morty balance. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=68190 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ >

That domain looks like it was already added to your account. To get it working, the only DNS change you need to make is to set the domain's name servers at your registrar to ns1.heliohost.org and ns2.heliohost.org.

Domain added. it can take up to 2 hours to start working.

Domain added. it can take up to 2 hours to start working.

1. heliohost.org subdomains were retired in 2020 https://helionet.org/index/topic/41483-introducing-heliohostus/ 2. Please provide the following information about your missing database: A. Database name. B. At least 5+ if not all of the tables names. C. Some unique data string that might be in the database.

It might be username aspaixao00.

High server load. 10031.00 CPU. You did indeed exceed the CPU limit. Usually this is caused by leaving processes running, overuse of scheduled tasks (usually running them too frequently), processes not exiting due to bad code or server issues, forgetting to disconnect SFTP sessions after you're finished using it, and similar. Because the suspension occurred more than 24 hours ago, no process data is available. Please review your code and monitor your load here: https://heliohost.org/dashboard/load/ to ensure your software is not overusing the CPU. Unsuspended. Your account may take up to 2 hours to function.

Hello! I've added those domains to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they won't work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Domain added. It can take up to 2 hours to start working.

The .org domains were discontinued for regular users back in 2021. We were forced to move users to a different domain because users kept getting their account hacked or setting up abuse (like phishing sites) and getting the main heliohost.org website blacklisted on places like Facebook. Users that had them prior to that date were allowed to keep them until they were removed from the account (which in the case of the Johnny crash, everyone on Johnny had their domains removed). The helioho.st and heliohost.us domains are the replacements. If you need it back temporarily, it can be added as an alias that redirects to your new domain, however, there will be a time when they stop working entirely for users. Do you want me to do that?

Renamed.

Deleted.

After the $1 bonus and existing negative balance, your new balance is now ~$5.78. Thank you for your payment.

Mail score 10/10, thank you!

Yes, it does! Not sure what you exactly changed, but thank you so much!

I checked your VPS120 and it is already powered on. After you pay for an expired VPS it should power itself on automatically so you don't need to urgently contact us, but if something goes wrong and it doesn't power itself back on within 30 minutes or so you could let us know. Once we receive the support request we will try to get a response to you within 24 hours.