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Yes, your VPS domain can be changed in the future. If you decide to purchase your own domain later on, we'd recommend Namecheap since HelioHost has an affiliate agreement with them. You can read more about that in the Wiki here: https://wiki.helionet.org/How_You_Can_Help#Use_Our_Affiliate_Links Once you're ready to purchase the domain, if you want to do it with Namecheap you can click on the banner graphic in the Wiki page, or use this link so HelioHosts gets a bit of commission for the referral. Please note that you may need to disable your adblocker or add the link to your allow list for the link to work: https://heliohost.org/partners/namecheap In the meantime, I've escalated this support request to our VPS admins who can add the free domain for you.

Thanks

This support request is being escalated to our root admins.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

Thank you

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

3000 domain: genrwork.helioho.st

Hi, For tables iirc messages was the one left in the end.

Yes, it is.

Thank you for installing the modules! I also notice that the Python/mod_wsgi option is not showing in my Plesk dashboard for ctrlroom.heliohost.us. On Morty, my Flask app ran via mod_wsgi with the entry point at: /home/ctrlroom.heliohost.us/httpdocs/workboard/flask.wsgi Could you please enable mod_wsgi for Python on my domain so I can configure the Python app in Plesk? Thank you

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

Krydos can take a look, but the fact your account only existed for about 3 weeks reduces the odds of being able to recover any databases. The ones we have recovered primarily came from older backups or account archives that existed before the crash (such backups are system-created when an account is archived from inactivity, and are often created by an admin when an account is reset). What was the name of the database? Also, do you know the name of any of the tables in that database?

Deleted.

Thank you wolstech.

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

hi, no worries i will just wait until Johnny gets up again. domains: gucaban.com unlichat.com thanks

Thanks a lot. Everything seems to work fine now!

An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.

You've also posted the same question here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301443 and then bumped it 24 minutes later here: https://helionet.org/index/topic/67627-solved-cant-reach-this-page/#findComment-301447 Since all staff are unpaid volunteers who donate their free time outside of real-life commitments (paid job, school, family, etc.) we prefer to eliminate unnecessary duplication of time and work. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Asking the same question in multiple places can lead to wasted staff time and effort, resulting in slower support timescales for you and other users.

User has confirmed in Discord they prefer a reply in Discord: https://discord.com/channels/398197622168616962/398538798994161664/1503052740274950207 Locking this thread.

Awesome. Let us know if you need help with anything else.

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have sent you an invite to create a new account on Morty. During signup you'll be able to pick one domain as your main domain, but after the account is created we can add additional domains to the account. You can download a backup of your Johnny data from https://heliohost.org/backup but not all of the recovered data is in there yet. If you're missing anything let us know and we can try to find more for you. Let us know if you have any issues getting your websites back online. Our apologies for the downtime. We should have rebuilt Johnny sooner before this happened.

I have started your rebuild, and you will get an email in a bit when it finishes.

DNS recreated.