sioui4u Posted July 14, 2011 Share Posted July 14, 2011 Username: sioui (note: case sensitive!) Domain: sioui.heliohost.org My account is still in problem. After the intervention of JJe some days ago, my site was working fine in a few time. But now, i can't access anything Link to comment Share on other sites More sharing options...
Byron Posted July 14, 2011 Share Posted July 14, 2011 Have you made any changes to your site recently? Link to comment Share on other sites More sharing options...
Guest Geoff Posted July 14, 2011 Share Posted July 14, 2011 MyDNSCheck reports your site is working; try waiting 24 hours for the DNS cache to clear. Link to comment Share on other sites More sharing options...
Krydos Posted July 14, 2011 Share Posted July 14, 2011 MyDNSCheck reports your site is working; try waiting 24 hours for the DNS cache to clear. I, and maybe byron too, were thinking that it looked like a code error connecting to the database, or maybe the database was changed and no longer works with the code. Link to comment Share on other sites More sharing options...
Guest Geoff Posted July 14, 2011 Share Posted July 14, 2011 I'm getting: Oops! Google Chrome could not find sioui.heliohost.org Link to comment Share on other sites More sharing options...
Krydos Posted July 14, 2011 Share Posted July 14, 2011 I'm getting: Database error The database has encountered a problem. Please try the following: Load the page again by clicking the Refresh button in your web browser. Open the sioui.heliohost.org home page, then try to open another page. Click the Back button to try another link. The sioui.heliohost.org forum technical staff have been notified of the error, though you may contact them if the problem persists. We apologise for any inconvenience. Link to comment Share on other sites More sharing options...
Tjoene Posted July 16, 2011 Share Posted July 16, 2011 I'm getting: Database error The database has encountered a problem. Please try the following: Load the page again by clicking the Refresh button in your web browser. Open the sioui.heliohost.org home page, then try to open another page. Click the Back button to try another link. The sioui.heliohost.org forum technical staff have been notified of the error, though you may contact them if the problem persists. We apologise for any inconvenience. I see the same as Krydos. The problem is not with Helios, but with your forum database. Try to restore a back up of the database using MyPHPadmin in your cPanel. If you don't have a backup, then I would advice to re-install the forum completely. Link to comment Share on other sites More sharing options...
sioui4u Posted July 16, 2011 Author Share Posted July 16, 2011 @Tjoene: I see, so the problem is from my forum database, I'll check it. Thanks all Link to comment Share on other sites More sharing options...
Brother Hassan Posted July 17, 2011 Share Posted July 17, 2011 Which forum software/script are you using ? Link to comment Share on other sites More sharing options...
sioui4u Posted July 18, 2011 Author Share Posted July 18, 2011 Which forum software/script are you using ? I use Vbulletin for my forum? Have you made any changes to your site recently? It runs ok initially, I opened my forum and designed some details at the admincp, but after I uploaded some image files (about 2Mb), it became like now. Some days ago, I couldn't access in Control panel, so I reset the password of the account, and many notices of Database error were sent to my mail. Do you think that it can be the cause of the database error?? Yesterday, when I logged in Control panel, it appeared a notice that I made some violate actions on my account, and I have to wait a time to re-access in Control panel. Something are wrong here? Link to comment Share on other sites More sharing options...
Brother Hassan Posted July 18, 2011 Share Posted July 18, 2011 I use Vbulletin for my forum? Please check your database name, database username and password in your config.php. I think you might have changed your account password or something ... Tell me if it works ... Link to comment Share on other sites More sharing options...
sioui4u Posted July 18, 2011 Author Share Posted July 18, 2011 Please check your database name, database username and password in your config.php. I think you might have changed your account password or something ... Tell me if it works ... Thanks for your idea! I agree that the database error due by the change of the account password, after I reset it while I tried to access in CPanel. But you know I can't access in CPanel and File Manager, so I can't change the password of my account or password in file config.php. What can I do? Link to comment Share on other sites More sharing options...
cl58 Posted July 18, 2011 Share Posted July 18, 2011 Why can't you access your cPanel? There are other ways to access your files. See http://wiki.heliohost.org/wiki/Uploading_files_to_your_site for details. Link to comment Share on other sites More sharing options...
Brother Hassan Posted July 19, 2011 Share Posted July 19, 2011 Just go to sioui.heliohost.org/cpanel & login with your username & password Link to comment Share on other sites More sharing options...
sioui4u Posted July 19, 2011 Author Share Posted July 19, 2011 There are other ways to access your files. See http://wiki.heliohost.org/wiki/Uploading_files_to_your_site for details. Just go to sioui.heliohost.org/cpanel & login with your username & password smile.gif I use a add-ons of FireFox too, it's FireFTP add-ons I also log in CPanel by adress http://stevie.heliohost.org:2082/frontend/x3/index.phpcp. Last night, every thing was suddenly ok. I promptly changed the password right away when I discovered that I could access CPanel. The Database error is overcame. Today, I can access my site, but when I log in Control panel, it appears a notice : The server at stevie.heliohost.org is taking too long to respond.. Link to comment Share on other sites More sharing options...
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