[Solved] error: The MySQL Connection could not be established.

[phoule]

Good morning, I've recently migrated to Tommy2.

Since arriving here I've been getting the following error when trying to install from Softaculous. 

• The MySQL Connection could not be established.

Any assistance with resolving this problem would be a great help. 

I am able to create a database using the Add database function from the dashboard

[wolstech]

What are you using for the database connection information?

[phoule]

I don't know what Softaculous is using but on my database page it reads:  

Host  localhost:3306 

 

 

I'm also noticing the site move to Tommy2 may have grabbed older data files.  I had already removed WordPress and a couple other apps that are now installed a few hours prior to the migration.

 

[phoule]

I did find a reference in the following file:

phoule.helioho.st / private / .softaculous / installations.php

I am not sure how this file is used yet however so this may be useless info, if so sorry.

It does refer to localhost:3306 as well however

[phoule]

[wolstech]

Localhost:3306 should be correct. Krydos is going to take a look at this for you.

[phoule]

Appreciate yall.

If push comes to shove, I'm also more than happy to just do a full reset if that is easier than parsing through lines of code.

I'm still just investigating the tools I want to use.  So nothing is "permanent" yet.

[Krydos]

2 hours ago, phoule said:

I'm also noticing the site move to Tommy2 may have grabbed older data files.  I had already removed WordPress and a couple other apps that are now installed a few hours prior to the migration.

The email you received when the move began explained

Quote

We recommend delaying any changes you intend to make to your account or your website until after the move has been completed because the changes may be lost. It's also probably best if you avoid logging in to your account at all until you receive the next email notifying you that the move has been completed as well.

If you can suggest a clearer way to explain that would have helped you and others to understand the issue, we would appreciate the feedback.

5 hours ago, phoule said:

I've been getting the following error when trying to install from Softaculous.

It appears as if you've been deleting the Softaculous installed files via File Manager. This messes up Softaculous because the files it expects to be there are suddenly missing. If you wish to remove an installation that was installed via Softaculous we strong recommend using the delete button inside Softaculous so that the state of the files and installs remains in sync. Softaculous thought there was a Wordpress install in httpdocs/wp, a Concrete install in httpdocs/conc and another Wordpress install located in httpdocs/main but all of these files were deleted without using Softaculous delete button.

I was getting the same error as you even after cleaning up the mess. This is why we invite beta testers to test out the new server before we start bulk moving all of the accounts to the upgraded server. There was an issue with Softaculous connecting to MariaDB. It seems to be fixed now, and I was able to install Wordpress successfully on your account which can be seen at https://phoule.helioho.st/wp/ If you want to delete it please remember to use the delete button inside Softaculous, not just deleting the files through File Manager.

Thanks for helping to test the new Tommy2 server, and finding an issue that needed to be fixed.

[phoule]

Quote

The email you received when the move began explained:
We recommend delaying any changes you intend to make to your account or your website until after the move has been completed because the changes may be lost. It's also probably best if you avoid logging in to your account at all until you receive the next email notifying you that the move has been completed as well.

Indeed I did not touch anything once it started.  I was mid way though trying to cleanup the file structure when you suggested moving due to the lack of Softaculous on Tommy OG.  I was not aware of the directory structure built to support the  Softaculous software.

Quote

If you can suggest a clearer way to explain that would have helped you and others to understand the issue, we would appreciate the feedback.

Nope it was well explained, thank you.  The main thing is that I'm still familiarizing myself with everything available on the host, and I'm at the bottom end of the learning curve as I've been playing around for almost a week now.  But I'm catching up fast, at least I'd like to think

Quote

It appears as if you've been deleting the Softaculous installed files via File Manager. This messes up Softaculous because the files it expects to be there are suddenly missing. If you wish to remove an installation that was installed via Softaculous we strong recommend using the delete button inside Softaculous so that the state of the files and installs remains in sync. Softaculous thought there was a Wordpress install in httpdocs/wp, a Concrete install in httpdocs/conc and another Wordpress install located in httpdocs/main but all of these files were deleted without using Softaculous delete button.

Will keep that in mind, appreciate your assistance working through my mess

[Krydos]

Ok, I'm not sure why your Wordpress install disappeared then. I assumed you installed it after the move started.