[Solved] Backup Problem

[man95]

Hi, I lost my data during the Tommy's crash last May, and the available backups were from before the 2021 crash.

So, is it possible for me to get my files back from before the May crash?

[wolstech]

I assume you mean the Johnny crash, as that was the most recent crash and your account hasn't been on Tommy since 2019. There is a backup from 2023 available at https://heliohost.org/backup/

Krydos can also probably recover the contents of your home folder from the time of the crash for you as well, however this will not include databases, which for most users have been unrecoverable. If you did want us to check for database data, we would need to know the names of the tables within the database, and the files you'd receive will be raw ibd/frm files that you'll need to extract the data from.

[man95]

24 minutes ago, wolstech said:

I assume you mean the Johnny crash, as that was the most recent crash and your account hasn't been on Tommy since 2019.

yes, you're right, it was Johnny, my bad.

[man95]

32 minutes ago, wolstech said:

There is a backup from 2023 available at https://heliohost.org/backup/

I have downloaded it before for my website, and I have made changes and improvements to my code at Plesk, but unfortunately, my files on my laptop were lost because the hard disk was damaged and could not be restored, so my last hope is backup from heliohost

 

 

Edited 26 minutes ago by man95

[man95]

35 minutes ago, wolstech said:

however this will not include databases, which for most users have been unrecoverable. If you did want us to check for database data, we would need to know the names of the tables within the database, and the files you'd receive will be raw ibd/frm files that you'll need to extract the data from.

it's okay, I just need my files, not database

 

[man95]

37 minutes ago, wolstech said:

Krydos can also probably recover the contents of your home folder from the time of the crash for you as well,

yes Krydos, please

[Krydos]

Your backup from 2023-11-12 has been removed and a backup from 2026-05-08 has been added to the backup system. I sent you a link to download it. Let us know if there's anything else you're missing.