My account is suspended

[gsakola]

Hi

username : ansaraf

Today I logged in to my account and found that my account is suspended. 

I don't know the reason for suspension.

Also I noticed that disk space used is around 1.4 GB which I don't know how this drastic increase occured.

Please help

Amit Saraf

[wolstech]

You have a 255MB backup in your account. The rest of your space is being used as follows. I deleted some of the logs for you, but there simply isn't enough space in your account unless you want me to also delete the backup and/or turn off Node and delete the npm cache.

If you want to buy more space, you can do so in the dashboard. https://heliohost.org/dashboard/ Otherwise, please let me know what you want removed to bring the space under 1000MB.

305M    ./public_html
145M    ./logs
72K     ./error_docs
12K     ./.composer
12K     ./.ssh
0       ./.trash
0       ./bin
0       ./cache
4.0K    ./etc
0       ./httpdocs
36K     ./php
0       ./public_ftp
188K    ./ssl
18M     ./tmp
0       ./var
283M    ./gsakola.in
24K     ./.nodenv
4.0K    ./.phpenv
120K    ./.rbenv
355M    ./.npm
36M     ./.cache
1.2G    .

 

[gsakola]

 

Please turn off Node and delete the npm cache

How can I download Backup since I'm not getting any option in plesk

 

 

[gsakola]

help please

Please turn off Node and delete the npm cache

 

On 7/24/2026 at 5:04 PM, wolstech said:

You have a 255MB backup in your account. The rest of your space is being used as follows. I deleted some of the logs for you, but there simply isn't enough space in your account unless you want me to also delete the backup and/or turn off Node and delete the npm cache.

If you want to buy more space, you can do so in the dashboard. https://heliohost.org/dashboard/ Otherwise, please let me know what you want removed to bring the space under 1000MB.

305M    ./public_html
145M    ./logs
72K     ./error_docs
12K     ./.composer
12K     ./.ssh
0       ./.trash
0       ./bin
0       ./cache
4.0K    ./etc
0       ./httpdocs
36K     ./php
0       ./public_ftp
188K    ./ssl
18M     ./tmp
0       ./var
283M    ./gsakola.in
24K     ./.nodenv
4.0K    ./.phpenv
120K    ./.rbenv
355M    ./.npm
36M     ./.cache
1.2G    .

 

 

[wolstech]

Node has been turned off on your domains and the node modules and cache folders have been removed. You're now sitting around 908MB.

You should be able to download the backup directly from the backup/restore page in Plesk (there's an arrow on the far right to download). Is the option missing for you?