[Solved] Account Suspension

[phoeg]

Hi, my account has been suspended. I'm not certain which part of the terms of service I have breached. I have one public facing static website and and a non-public website I use for receiving user submitted error reports for free software I develop.

If the issue is with the error reporting service, I can remove it and host it elsewhere, but I'd like to continue hosting the static website if possible. Thank you.

[wolstech]

You're suspended because we have reason to believe you were using Johnny to run a website that belongs to a commercial business. The Johnny and Tommy plans cannot be used to run commercial websites. Normally, we would offer a free trial of Morty for this, but you've already had a trial previously and chose not to purchase, so you were suspended instead.

If you wish to keep your website hosted here, you'll need to either purchase a Morty subscription or prove that your website does not belong to a commercial business. 

How would you like to proceed?

[phoeg]

Oh, I see. The static website is indeed for a small commercial business. I can host that elsewhere. If you unsuspend my account I can take it down immediately and use your hosting only for my software projects and other non-commercial purposes.

[wolstech]

Sure. Please remove the commercial website within 24 hours. Please let us know when the site has been transferred so we can remove the domain from your account.

Unsuspended. The domains can take up to 2 hours to function.

[phoeg]

Done. parabrellaproductions.com has been removed. You may remove the domain name. Sorry about my misunderstanding of the terms. I'll work on my reading comprehension. I'll discuss our hosting options with my business partner and we may decide to upgrade to Morty for hosting. Thank you.

Just spoke to my partner. We're going to upgrade instead. Please leave parabrellaproductions.com enabled and I'll pay for the upgrade shortly.

Edited 43 minutes ago by phoeg
Upgrade

[Krydos]

We have received the $19 payment for the Morty upgrade. I credited your existing Johnny account with $19 plus $5 bonus for a total of $24 which should last you two years as long as you don't have any overages. We'll email you occasionally to let you know how your balance is being used. Our apologies for requiring this upgrade. Plesk gives us a discount of about $2300 per year for the licenses we use on Johnny and Tommy, but one of their requirements is we can't let any commercial businesses use those plans. It would really be devastating for us to lose that discount. Our yearly operating cost is about $7300 so increasing that by $2300 is a significant increase for us. Thank you for being so understanding and helping support our non-profit mission.

[phoeg]

No problem. Thanks for providing such a great service.