[HH#606274] Password

[HelioHost]

Username: thebashingzone, Server: Tommy, Main domain: thebashingzone.ddns.net

Trying to reset my password for my VPS server and when I completed the
process it said something about that it couldn't automatically update the
VPS password and it needed to be done by an admin or something, I was just
curious if that's a system issue or if it's supposed to do that, any help
would be greatly appreciated.

[MoneyBroz]

It failed because you changed the username from hunterparker to hunterp93. i've applied the new password to the hunterp93 account. Are you able to login now?

[HelioHost]

Wait, I'm confused. When I ordered my vps, I chose hunterparker for my
username, I don't understand how this stuff works.

On Sat, Jun 13, 2026 at 12:15?PM HelioHost Support
wrote:

> It failed because you changed the username from hunterparker to hunterp93.
> i've applied the new password to the hunterp93 account. Are you able to
> login now?
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68280
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[MoneyBroz]

i checked all of the accounts on the server using "cut -d: -f1 /etc/passwd" and the only one that wasn't a system account was hunterp93

[HelioHost]

Not sure what's happening here, now I'm really confused, I had a vps that I
canceled june 6th, I reordered a new vps yesterday as the reason I
deleted the old one was I wanted to change my username to hunterparker, and
I wanted a different OS so I could continue to learn the ssh commands, I
have hunterp93 for the forums, not sure what account had hunterp93 for vps,
I thought that would've been deleted when I canceled that one.

On Sat, Jun 13, 2026 at 12:22?PM HelioHost Support
wrote:

> i checked all of the accounts on the server using "cut -d: -f1
> /etc/passwd" and the only one that wasn't a system account was hunterp93
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68280
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

I am changing your VPS username back to hunterparker. You'll receive an email in 10-30 minutes when it's ready.

[HelioHost]

So when I canceled the vps on the 6th it didn't actually delete it? I'm
just crying to figure out how hunterp93 was still the username as I
selected hunterparker when I ordered the new one.

On Sat, Jun 13, 2026 at 12:53?PM HelioHost Support
wrote:

> I am changing your VPS username back to hunterparker. You'll receive an
> email in 10-30 minutes when it's ready.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68280
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

No, the old VPS was definitely deleted, and the new VPS was created with the username hunterparker, not hunterp93. In the future if you want to change your VPS username, just let us know. You don't need to delete the old one and create a new one.

[HelioHost]

That makes sense, I appreciate your help, maybe that was a system issue or
something. I only did that as I wanted to change the OS and username, and
didn't want to bother you guys for that, and I like to support helio host
with any money I can as I know it's tough for you guys sometimes as a non
proffit, so I figured I'd cancel the old one and purchase a new one.

On Sat, Jun 13, 2026 at 12:58?PM HelioHost Support
wrote:

> No, the old VPS was definitely deleted, and the new VPS was created with
> the username hunterparker, not hunterp93. In the future if you want to
> change your VPS username, just let us know. You don't need to delete the
> old one and create a new one.
>
> You may view the status of your ticket by visiting:
>
> https://helionet.org/index/index.php?showtopic=68280
>
> Thank you,
> HelioHost support
> https://heliohost.org/
> https://helionet.org/
>
>

[Krydos]

We really appreciate all the donations over the years. Thanks for explaining. That makes us feel a lot better about the situation.