Cannot Send Email using webmail / smtp detail

[bahaya]

please check, i cannot send email using the webmail/smtp details.

i believe and think there is SPF DKIM DMARC stuff need updated to my domain dns manually since my domain not using heliohost provider nameserver rather point A directly to jhonny ip

 

im user bahayo on jhonny

[wolstech]

Since you're not using our name servers, this is not something we can do for you. You'll need to do this yourself.

The DKIM records can be gotten from Plesk as they are unique to each account.

For SPF, the record should have no name (or the same name as your domain, it should be in the root), and you use this value: "v=spf1 include:johnny.heliohost.org ~all"

For DMARC, name the record _DMARC and use this value: "v=DMARC1; p=quarantine"

[bahaya]

hmmm, i ll try that later.

 

jhonny account allow up to 5 domain in single account right? if yes ,

for now please add domain: jagungku.my.id

I wanna host farmer small startup and hosting site for helping corn farmer.

i will also try to use nameserver provided by jhonny heliohost

my jhonny account username : bahayo

thanks.

Edited 15 hours ago by bahaya
add additional info

[KazVee]

Yes, the Johnny server allows up to 5 domains. If you need more than that, you could upgrade your account to the Tommy server, which allows up to 10 domains. If you need even more domains, your next upgrade option would be the Morty server, where you can have up to 15 domains on a single Morty account. On Morty, you can have more than 1 account too, so if you make 2 Morty accounts, you can host 30 domains, etc. You could also upgrade to a VPS which also allows for multiple domains to be hosted, once you set up the DNS. 

There was an issue when I tried to add the domain, but it's being worked on. Once added, an admin will post here to confirm it's been added for you. 

[KazVee]

Update: Looks like Krydos resolved the issue with adding the domain, I see it on your account now. 🙂 Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar.

To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains 

If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache 

[bahaya]

Hello, yes thank you very much. 

 

i think my domain jagungku.my.id already point to johnny correctly. However when i try issue manually letsencrypt cert for the domain. it success but ecountered some error :

Could not issue an SSL/TLS certificate for jagungku.my.id
Details

Could not issue a Let's Encrypt SSL/TLS certificate for jagungku.my.id. Authorization for the domain failed.
Details

Invalid response from https://acme-v02.api.letsencrypt.org/acme/authz/3361939226/721018525696
Details:
Type: urn:ietf:params:acme:error:dns
Status: 400
Detail: DNS problem: NXDOMAIN looking up A for mail.jagungku.my.id - check that a DNS record exists for this domain; DNS problem: NXDOMAIN looking up AAAA for mail.jagungku.my.id - check that a DNS record exists for this domain

 

please note that i use johnny official nameserver on it and not external dns service, so nothing i can do except ask help from admin.

need : ssl enabled for mail.jagungku.my.id

 

my username: bahayo on johhny

 

kindly please check.

thank you.

[bahaya]

additional info. when try use other email and try send mail to my newly crewted account email at jhonny:

bounced back

vvvvvvv

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<deleted@jagungku.my.id>: host jagungku.my.id[64.62.151.106] said: 550 5.1.1
<deleted@jagungku.my.id>: Recipient address rejected: User unknown in virtual
mailbox table (in reply to RCPT TO command)

[wolstech]

That domain is working for me and the SSL certificate is installed now. A test email also delivered successfully from my end.

You probably didn't wait long enough for DNS to propagate or something. Can you give it another try?