[Solved] Email change

[thywickedone]

Hello staff,

I changed my account email on file to accurately reflect my email.
The one still listed on the dashboard is still the old one.
Are you able to update that for me? Thanks!

[MoneyBroz]

You can do this yourself in Plesk > Click your username > Edit Profile and change the external email listed to the new one.

[wolstech]

Also, please note that once you change it in Plesk it can take several hours before the dashboard reflects the change.

[thywickedone]

1 hour ago, MoneyBroz said:

You can do this yourself in Plesk > Click your username > Edit Profile and change the external email listed to the new one.

Ah yes I did that. 

 

1 hour ago, wolstech said:

Also, please note that once you change it in Plesk it can take several hours before the dashboard reflects the change.

How long is that. I have waited about 6 hours since?

[thywickedone]

Now 20 hours later it is still showing the same email on the top right desipte changing that via my account settings and confirming I see the new email in account settings.

Edited 20 hours ago by thywickedone

[wolstech]

It should've taken effect at this point. Escalating to Krydos...

[Krydos]

On 6/1/2026 at 5:53 PM, wolstech said:

please note that once you change it in Plesk it can take several hours before the dashboard reflects the change

This person had a VPS, not a Plesk account. I'm not sure where they changed their email address. Maybe on the forum? VPS don't automatically update their email address from the forum if you change the forum email address. This person has already deleted their VPS for some reason though so I guess we'll just mark it as solved.

@thywickedone If you deleted your VPS because you can't change your email address, we can change the email address and rebuild it for you. For VPS by default we just set the email address to whatever your PayPal account is using.