HelioHost Posted May 20 Posted May 20 Username: mohamedabdelshaf, Server: Morty, Main domain: rvan.netHello, I downloaded a copy of the website, but it's not the latest version. This is a huge problem because the website was working and had many modifications. The file I downloaded isn't the final version that was working on the rvan.net domain hosting. I would appreciate it if you could help me get the final, working version as soon as possible. A significant amount of money was spent on developing this version.
Krydos Posted May 20 Posted May 20 It's interesting to me that you invested a "significant amount of money" into writing this software, but you weren't willing to even pay $1 for a more stable server, plus you weren't willing to invest even $0 or a single minute into making a backup of this extremely important data. If it were me I would make daily backups if something was this important, and a "significant amount of money" involved. Strange priorities I guess. I don't think I'll ever understand. A new backup from 2026-05-08 has been uploaded to https://heliohost.org/backup Let us know if there is anything else you're missing.
HelioHost Posted May 20 Author Posted May 20 This hosting was only for building the site, and once it was finished, it would be converted to paid hosting with the same company. We believed this company was a large one that respects data and ensures file security. That's what we thought. However, we already have paid hosting on AWS for $30 per month, but there's no need for this argument. All we need now is the website, and we will definitely not be dealing with you again. This is our response. ?? ????????? ?? ???? ????, ?:?? ? HelioHost Support ???: > It's interesting to me that you invested a "significant amount of money" > into writing this software, but you weren't willing to even pay $1 for a > more stable server, plus you weren't willing to invest even $0 or a single > minute into making a backup of this extremely important data. If it were me > I would make daily backups if something was this important, and a > "significant amount of money" involved. Strange priorities I guess. I don't > think I'll ever understand. A new backup from 2026-05-08 has been uploaded > to https://heliohost.org/backup Let us know if there is anything else > you're missing. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67957 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
Krydos Posted May 20 Posted May 20 We do respect data and we do everything we can to ensure file security, but making backups is the users responsibility not ours, and we make that pretty clear in our terms of service. It doesn't matter what service you use or how much you pay, you can lose data even on AWS or any other hosting provider. It doesn't matter how many redundant systems you have, it's still possible for them all to fail at the same time. We appreciate users who have common sense, and understand that we're volunteers helping you for free without any type of pay so people who can't afford paid hosting, like yourself, can have a free website. If people don't appreciate us volunteering our free time to help them and people don't appreciate having a free website then they can go elsewhere. This is our response.
Krydos Posted May 20 Posted May 20 We're a non-profit whose mission is to provide free hosting to students, small businesses, and anyone in need who can't afford paid hosting. You getting upset about this is like a homeless person getting upset that someone accidentally knocked over the soup pot and they won't get free soup today. You probably shouldn't complain about free hosting if you can't afford paid hosting just like you shouldn't complain about free food if you're starving and can't afford food.
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