HelioHost Posted May 19 Posted May 19 Username: arco, Server: Johnny, Main domain: arco.heliohost.usDear Support at Heliohost, I requested a password reset several times and have not received one. I was reaching out to see if there was anything support could do to help me. I have tried the last password I remember for the "arco" account and have not been able to gain access. Thanks for your help. Sincerely, Marc
Krydos Posted May 19 Posted May 19 You're on the Johnny server. We made a news post about that server being down for a rebuild on May 8th that you can read at https://helionet.org/index/topic/67733-when-it-rains-it-pours/ We also emailed you on May 9th about it to give you some options during the rebuild. Of course you can't reset your password or login to a server that isn't even finished being built.
HelioHost Posted May 20 Author Posted May 20 Got it. Sorry, I was under the impression I had to log in at least once a month or my account would be deactivated. That was why I was trying to log in so that my account wouldn't be inactivated for not logging in. It just registered with me that accounts on Johnny wouldn't be able to log in or request a new password as Johnny is down. I replied separately to the message about Johnny going down requesting to be moved to Morty while Johnny is rebuilt/brought back online. Primarily, I just want to make sure my account isn't deactivated for not logging in once a month. I appreciate the free hosting and volunteers that put the time in to keep HelioHost going and support user accounts. Please let me know if I have to take any further action to be moved to Morty. Once my account is moved, I can retry my username and password. ________________________________
Krydos Posted May 20 Posted May 20 It looks like you haven't even clicked the Morty invite link I sent you.
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