[Solved] Login issue but using correct credentials / Problème de connexion avec mes identifiants

[chicfriperie]

Bonjour Équipe de support, 

Depuis un temps j'ai du mal à me connecter à mon compte pourtant mon username/adresse mail est correct et mon mot de passe pareil. 

Je voudrais, s'il vous plaît, avoir accès à mon compte le plus tôt possible pour apporter de lise à jour à mon site et à mon compte 

Merci beaucoup. 

Bien cordialement David Mbuluku 

Quote

Translation:

Hello Support Team,

For some time now, I've been having trouble logging into my account, even though my username/email address and password are correct.

I would like to have access to my account as soon as possible so I can update my website and my account.

Thank you very much.

 

Edited 2 hours ago by KazVee
Added English translation from Google translate

[wolstech]

Quote

Hello Support Team,

For some time now, I have been having trouble logging into my account; however, my username/email address is correct, and so is my password.

I would appreciate it if I could regain access to my account as soon as possible so that I can update my website and my account settings.

Thank you very much.

Your account is on Johnny, which crashed last week. Please see https://helionet.org/index/topic/67733-when-it-rains-it-pours/ for details.

 

[KazVee]

I'll go ahead and mark this as [Solved] since there are no outstanding queries for support. If you run into any issues, please open a new ticket. 

Please note: All support requests should be in English. 

When asking for help from the unpaid volunteer staff, please ensure you ask in English since this is what all staff are fluent in. This expectation is listed in the Technical Documentation Wiki at: https://wiki.helionet.org/FAQ

If you need to post in another language, we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. 

The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. 

We recommend using a service such as: https://translate.google.com/ Thanks!