[Solved] Website and Webmail down on Tommy

[kittforhire]

Edited: Problem solved

Edited 3 hours ago by kittforhire
Problem solved on my end

[KazVee]

I split your request to make a new thread since it's easier to troubleshoot different issues separately. I checked your site and it loaded for me (amazing car! 🤩).

Looks like you resolved the issue yourself so I'll mark this as [Solved]. 

Next time, if you run into an issue on your account, unless it seems like something that could be hosting-related or server-wide (which I can see in this case why you thought it could be a Tommy server issue!), please go ahead and make a new thread so your posts don't get accidentally missed in a request created by another user. If it does turn out to be a common issue, admins can always merge threads later and tell everyone they're affected by the same issue. 

[kittforhire]

Yeah, sorry about that.

Had the issue with Bad Gateway, no webmail etc but Plesk worked and FTP. Thats why i thought it might be related and hooked up on the other Thread. Makes sense to open a seperate one. Next time

And yeah, suddenly it started working again. So it was maybe just a hiccup. Should have waited another 10 minutes

Thanks for the compliment about the car 🥰 Actually we have 2 of them. Same build. Both in the family for 17 years now

[wolstech]

1 hour ago, kittforhire said:

Had the issue with Bad Gateway, no webmail etc but Plesk worked and FTP. Thats why i thought it might be related and hooked up on the other Thread. Makes sense to open a seperate one. Next time

And yeah, suddenly it started working again. So it was maybe just a hiccup. Should have waited another 10 minutes

That's the server performing an Apache restart. It happens approximately every 2 hours and lasts for a few minutes typically (the exact length of time depends on server load). The error is normal while the restart is in progress though.