HelioHost Posted May 13 Posted May 13 Username: kamilhussen24, Server: Tommy, Main domain: kamilhussen24.helioho.stUsername: kamilhussen24, Main domain: kamilhussen24.helioho.st Plan: tommy Price: 2$ I took it today and it's not possible to play it, very low quality. Please refund everything, it's a problem.
MoneyBroz Posted May 13 Posted May 13 All HelioHost staff are unpaid volunteers. We have full-time jobs and lives outside this project, and we run the organization in our free time. If we are busy, things may not get done very quickly. Help is usually provided within 24 hours, but there is no guaranteed timeframe. Due to time zone differences (most staff are based in North America) and real-life commitments like work, school, and family, response times can vary. Unlike for-profit hosting companies with full-time employees working 40 hours a week, it is rare for any of our volunteers to work more than an hour or so per day. No one is required to log hours and volunteers come and go as they please. If we are not having fun volunteering, providing support, chatting with the community, or developing new features, we take a break and focus on other things. This is why we do not offer SLAs or ETAs for new features or repairs, and why things move a little slower than with a commercial host. You can read more about why we cannot offer ETAs here: https://wiki.helionet.org/ETA
HelioHost Posted May 13 Author Posted May 13 Thank you ??? On Wed, May 13, 2026, 11:22 PM HelioHost Support wrote: > Refunded. > > You may view the status of your ticket by visiting: > > https://helionet.org/index/index.php?showtopic=67845 > > Thank you, > HelioHost support > https://heliohost.org/ > https://helionet.org/ > >
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