HelioHost Posted May 11 Posted May 11 Username: joshuaward, Server: Johnny, Main domain: joshuaward.helioho.st*Dear HelioHost.com,* *No worries!* I wasn't even using the site for anything yet (although I plan to), and I have many alternatives. Nothing of mine has been hurt by this unfortunate (but luckily timed) incident. I do not wish to get the Morty plan (so nice that you name the plans), and I wish you best of luck with your repairs and upgrades. Many thanks for providing this service to the world, Joshua Ward On Sat, May 9, 2026, at 12:30 PM, HelioHost wrote: > HelioHost | Community powered free hosting for everyone. > Namecheap Domains BillingHey Joshward_accounts, > > Johnny is going to be rebuilt over the next week or two. You're receiving this email because you have an active free account on Johnny, and your website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to investigate. It turns out that a lot of files were missing, the master boot record was gone, and the partition table was destroyed. We managed to do some data recovery and then made backups of everything that was intact. You can download your backup from heliohost.org/backup if you want. Some of the backups will be missing the databases if they were not recoverable. If you're not seeing your data from the backup system, please let us know so we can see if there is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, we are willing to offer you a free Morty trial. If you're not familiar, Morty is our fastest server that normally costs $1 per month. Since your website is offline, we can put you on Morty for free until the Johnny server is back online. Once Johnny is ready, you can move back to Johnny for free, or if you'd prefer to stay on Morty, you can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to be upgraded in the next month or two anyway, so we've just accelerated those plans due to the crash. If you're ok with your website being offline for a couple of weeks, no action is required of you, and you'll be able to stay on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending on how busy our real jobs are, etc., we don't have an ETA on when Johnny will be finished, but we will be getting it done as quickly as we can. We are estimating it may take a week or two, but it could be longer depending on how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below to let us know if you'd like to move to Morty for free. We'll do everything we can to get your website back online as soon as possible if you want to. Let us know if you have any questions. > Contact Support > > Twitter > Facebook > Phone Number > Support Forum > Email > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe >
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