HelioHost Posted May 10 Posted May 10 Username: cryogrid, Server: Johnny, Main domain: cryozombie.tkYes, I would like my website to be temporarily moved to Morty server until Johnny is back up again. Thank you. On 5/10/26 12:25 AM, HelioHost wrote: > Johnny Rebuild > HelioHost | Community powered free hosting for everyone. > Namecheap Domains > > BillingHey Cryogeniczombie, > > Johnny is going to be rebuilt over the next week or two. You're > receiving this email because you have an active free account on > Johnny, and your website is currently offline. > > Yesterday, we noticed Johnny was having issues, and powered him off to > investigate. It turns out that a lot of files were missing, the master > boot record was gone, and the partition table was destroyed. We > managed to do some data recovery and then made backups of everything > that was intact. You can download your backup from > heliohost.org/backup if you want. Some of the backups will be missing > the databases if they were not recoverable. If you're not seeing your > data from the backup system, please let us know so we can see if there > is anything else we can find for you. > > If you'd like to get your website back online as quickly as possible, > we are willing to offer you a free Morty trial. If you're not > familiar, Morty is our fastest server that normally costs $1 per > month. Since your website is offline, we can put you on Morty for free > until the Johnny server is back online. Once Johnny is ready, you can > move back to Johnny for free, or if you'd prefer to stay on Morty, you > can make a payment at that time. > > This is actually interesting timing, because Johnny was scheduled to > be upgraded in the next month or two anyway, so we've just accelerated > those plans due to the crash. If you're ok with your website being > offline for a couple of weeks, no action is required of you, and > you'll be able to stay on Johnny after the server is rebuilt. > > Since we're all unpaid volunteers and our free time varies depending > on how busy our real jobs are, etc., we don't have an ETA on when > Johnny will be finished, but we will be getting it done as quickly as > we can. We are estimating it may take a week or two, but it could be > longer depending on how many issues we run into along the way. > > Please reply to this email or click the Contact Support button below > to let us know if you'd like to move to Morty for free. We'll do > everything we can to get your website back online as soon as possible > if you want to. Let us know if you have any questions. > Contact Support > > > Twitter Facebook > Phone Number > Support Forum > Email > > ? 2005-2026 Helio Networks. All rights reserved. | Unsubscribe > >
wolstech Posted May 10 Posted May 10 An invite has been sent to create a Morty account. Please click the link and follow the instructions to create a new account. Data that was successfully recovered from your Johnny account can be downloaded from https://heliohost.org/backup/ Note that backups may not be available yet for all accounts, and not all data may have been recoverable (especially databases). If there is something specific you need that you don't have a backup of, let us know exact details of what you're looking for and we can take a second look to see if it can be recovered. If you need domains added, please let us know your new username and the domains you need once you finish creating the Morty account so we can get them set back up for you.
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