[HH#884382] Re: Johnny Rebuild

[HelioHost]

Username: phoeg, Server: Johnny, Main domain: phoeg.helioho.st

Hi, please upgrade me to Morty until you can get Johnny back online.
Thank you and thanks for all that you guys do! Wonderful service that
you provide.

On 5/9/26 10:36 AM, HelioHost wrote:
> Johnny Rebuild
> HelioHost | Community powered free hosting for everyone.
> Namecheap Domains
>
> BillingHey Plhoeg,
>
> Johnny is going to be rebuilt over the next week or two. You're
> receiving this email because you have an active free account on
> Johnny, and your website is currently offline.
>
> Yesterday, we noticed Johnny was having issues, and powered him off to
> investigate. It turns out that a lot of files were missing, the master
> boot record was gone, and the partition table was destroyed. We
> managed to do some data recovery and then made backups of everything
> that was intact. You can download your backup from
> heliohost.org/backup if you want. Some of the backups will be missing
> the databases if they were not recoverable. If you're not seeing your
> data from the backup system, please let us know so we can see if there
> is anything else we can find for you.
>
> If you'd like to get your website back online as quickly as possible,
> we are willing to offer you a free Morty trial. If you're not
> familiar, Morty is our fastest server that normally costs $1 per
> month. Since your website is offline, we can put you on Morty for free
> until the Johnny server is back online. Once Johnny is ready, you can
> move back to Johnny for free, or if you'd prefer to stay on Morty, you
> can make a payment at that time.
>
> This is actually interesting timing, because Johnny was scheduled to
> be upgraded in the next month or two anyway, so we've just accelerated
> those plans due to the crash. If you're ok with your website being
> offline for a couple of weeks, no action is required of you, and
> you'll be able to stay on Johnny after the server is rebuilt.
>
> Since we're all unpaid volunteers and our free time varies depending
> on how busy our real jobs are, etc., we don't have an ETA on when
> Johnny will be finished, but we will be getting it done as quickly as
> we can. We are estimating it may take a week or two, but it could be
> longer depending on how many issues we run into along the way.
>
> Please reply to this email or click the Contact Support button below
> to let us know if you'd like to move to Morty for free. We'll do
> everything we can to get your website back online as soon as possible
> if you want to. Let us know if you have any questions.
> Contact Support
>
>
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> Email
>
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>
>

[wolstech]

An invite to create a Morty account has been sent to you. If you need any domains added, please let us know once the account has been set up and we can get them added again. You can download a backup of your Johnny data from https://heliohost.org/backup Note that not all of the recovered data is there (notably databases). If you're missing anything, let us know and we can try to find it for you.

As for staying on Morty, if you decide you want to do so, just send us the appropriate money via any of our donation links, then let us know the transaction ID and we'll credit your account. Since Morty is also in the middle of an upgrade, you'll see a move from Morty to "Morty2" (the upgraded Morty) at some point if you decide to become a Morty customer. You can see pricing at https://heliohost.org/morty/ 

If you decide not to upgrade, your account will eventually move itself to Johnny once that server is available again.

[phoeg]

Thanks so much. I've got my account set up and the backups downloaded. Would you mind adding my domains now?

parabrellaproductions.com
rtbp.hosts.name

Thanks again!

[wolstech]

These have been added for you and may take up to 2 hours to function.